Self Serve doesn't allow me to remove my add on. i have been trying for weeks

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  • Updated 1 week ago
I have a wireless home phone and there is a long distance add on that I would like to remove. everything I try to remove it, it doesn't let me.  saying I can't remove the add on at this time. but I have been trying beginning of the month, middle and end of my billing cycle. 
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Alex Le

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Posted 1 week ago

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Bernard, Official Rep

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Is it the US long distance add-on Alex? And what error message specifically are you getting when trying to remove it? Can you take a screen shot without your personal info included in it? 
(Edited)
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Alex Le

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Yes its the US long distance add-on.  the error say "Your plan is not eligible to be changed at this time." 
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Bernard, Official Rep

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Let me look into this and get back to you. We will help out, one way or another. 
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Alex Le

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OK thank you
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Bernard, Official Rep

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Can y you pls send us a private message on Facebook so we can validate your account and remove the add-on. Haven't been able to figure why you can't do it yourself. Something unique about your account just don't know what, yet. :-(