self serve does not reflect $5/month for 1 year promotion for home phone

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  • Updated 2 years ago
  • Answered
I just signed up for Koodo home phone on Sept 17 because of the $5/month for the first year promo.  I was told that this amount would appear on the selfserve once I registered.  So far, $20 is what the selfserve shows my next bill to be.  How will this be fixed?  Thank you.
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Michelle

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Posted 2 years ago

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Sophia, Mobile Master

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Have you received your first bill yet? You should receive the $15 (prorated) credit at the time of your bill :)
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Michelle

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No I haven't, Sophia.  Glad to know.  Thanks! :)
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Bernard, Official Rep

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@ Michelle, Sophia is right......

Just looked at your bill you will find a $15 credit applied every month for a period of 12 months.