Self Serve Data Usage Bug

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  • Updated 3 years ago
  • Answered
  • (Edited)
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Shows 2/5120 MB when it's supposed to be 2xxx/5120 MB https://i.imgur.com/sGYSvbf.png
Shows 5/5120 MB when it's supposed to be 5120/5120 MB (went over 5GB) https://i.imgur.com/OLFS3uL.png

These are two different lines.
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How's it going

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Posted 3 years ago

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Bernard, Official Rep

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What do you mean? Are you saying that your self serve data is under reporting? What are you comparing it to? Would love to look into this if indeed you uncovered some error. Thanks!
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How's it going

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First line has used about 2400MB out of 5120 MB included in the plan. Self Serve says 2 / 5120 MB.
Second line has used all of 5120 included in the plan. Self Serve says 5 / 5120 MB.
When you click on View Details (on Self Serve), it will show the correct amount. Even if you don't click on that, the screenshots are pretty clear if you look at the colours of the circle.
(Edited)
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Bernard, Official Rep

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Oh, ok....I see what you mean now. It looks like the numbers didn't fit??? Sounds weird. When I look at my phone it show properly. You are using the koodo self serve app on an iPhone,right?
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No, it's the desktop website. Tried it on Firefox and Safari on a MacBook Pro and a MacBook.
(Edited)
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I have to look into that. I'm using chrome and shows fine on a PC. 

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