Self Serve Change Number Not Working

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  • Updated 3 years ago
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Hello, new Koodo customer here.

I have been trying to move my phone number from another wireless provider to my current account with Koodo. I am using my old phone because I really like it and don't want to upgrade. I got my plan and SIM card and was given a temporary number which I could switch with the number I already had at a later date.

I tried the self serve online to switch my number and every single time I was told that I could not and to "try later". This has been going on since 7am this morning, and I'm rather frustrated. I was told to call *611 and was put on hold to which the other side of the number hung up on me and I lost my spot in line.

What is going on, and how can I just move my number over painlessly? Has this been happening to anyone else recently?

Thanks.
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Nikola Edwards

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Posted 3 years ago

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Paul Deschamps, Mobile Master

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Is the plan you have on your Koodo account a province specific plan such as Quebec or Saskatchewan?
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Nikola Edwards

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Not that I know of. It's Canada wide, if that's what you mean. Sorry if I wasn't being clear.
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Paul Deschamps, Mobile Master

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Just wondering if it's not letting you port a number because Koodo has been cracking down on people getting out of province plans and porting in a number and they may have made it so you have to call in so they can verify you are indeed a resident in Saskatchewan or Quebec and you will have to produce a valid address in said province.
If you can't then they will force the person to switch to a plan in their province or cut off your service.
This is just my speculation however.
Only thing you can do is to call Koodo customer service and explain that you can't port your number and see if they can help you
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Nikola Edwards

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Alright, thank you very much I appreciate it. I'll be sure to call them and try to figure this out. I'm in Ontario, so I'm not really sure what the issue is. But thank you very much.
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Robert, Mobile Master

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Have you tried going in person to a kiosk?
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Nikola Edwards

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Yes I have and they told me they can't manually change it and that I should do it online or via customer service.

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