Self serve can't change plan ? Loads forever

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Hey, when I try to change my plan on self-serve, it gets stuck on the loading spinner. This happens with Safari, edge, IE, and Firefox. Is this a known issue? 
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Mike

  • 70 Points

Posted 2 years ago

  • 1
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Dave Ev

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Same thing - it's been like this for days....
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Robert, Mobile Master

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Please inbox Koodo FB support team so they can handle your request.

Koodo is working hard to fix this bug!
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Philip Song, Employee

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Hi @Mike,  could you please provide your account number or phone number, and what time happened? So we can do investigation of your problem?  Or inbox to support team.Thanks
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Dennis, Mobile Master

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OP, dont post your private info on the community.  Just send that info via facebook private message
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Philip Song, Employee

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Yep. It's better to send by private message.