Self Serve

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  • Updated 3 years ago
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When I purchased the phone from Best Buy they set it up so I would receive e-bills.   The first bill I received by Canada Post.   After that I have received nothing.   I set up an on-line account but it shows nothing.   What am I missing???
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Cathy Catchpole

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Posted 3 years ago

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Ivan, Mobile Master

  • 96,634 Points 50k badge 2x thumb
What do you mean when you say it shows nothing? Are you missing billing information only? Does it show your account info and usage?
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Cathy Catchpole

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It does not show account info, usage or billing infomation.
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Melissa, Employee

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Hey Cathy!  Do you have links on the bottom of the page once you log in that would direct you to your account information?  If not, would it be possible to post a print screen of your self-serve page to see what's going on?  Please remove any personal information. Thank you!

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