Self serve app is not allowing me to change plans and add on i

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  • Updated 2 years ago
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Self serve app is not allowing me to change my plan when I click on plans and add ons it says error.
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Harinder Minhas

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Posted 2 years ago

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Gloria Taylor

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I would try a hard reboot take out your SIM Card and battery after you turn your phone off. Leave them out for 15 minutes put them back in turn on your phone and try again . If you still have a problem cal611 from your cell
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Goran, Mobile Master

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To add to Gloria be sure to explain to customer support that you tried and couldn't get it to work via self-serve. I would also try a browser if after it doesn't work.before calling 611. Ideally Firefox or chrome.
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Gloria Taylor

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Good info
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Bernard, Official Rep

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@ Harinder At this point plan changes can only be done online. The app doesn't have this feature. Add-ons are ok though.

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