Self-Serve airtime minutes confusion.

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  • Updated 4 years ago
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Hello, I am new here and I'm not sure I understand my airtime minute usage in "Self-Serve" .. My plan includes 200 min a month. It sais "Rate plan: CAN Data 50MB 200 min $35" but under Minute used it sais "Your plan and add-ons include 20 local anytime minutes." .... Therefore I am very confused. Could someone explain to me ? is it a typo ? It clearly sais I have 200 minutes anytime local. But why does it also say 20 min ?
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Gabrielle Pilon

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  • confused

Posted 4 years ago

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Mayumi, Mobile Master

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Did you just sign up with koodo? If so, your minutes are prorated. Seems like your self serve shows you that you have 3days from your activation day to the end of your billing cycle.

(200min/ 30 day s = 6.666/ day) x 3days = 20 min


Your minutes will be reset soon and you will get a full 200 min.
You should see " xx days until your next bill" under usage on overview page
(Edited)
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Gabrielle Pilon

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Oh yes that's it. Thank you so much ! It answers my question :)
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Mayumi, Mobile Master

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you are welcome (^_^)

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