Self-Serve Account waiting to be Approved

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  • Updated 1 year ago
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When I first joined Koodo I tried logging into the self-serve multiple times in the months following the day when I got a phone and  monthly plan. I even woke up early one morning to call the support team but I got put on hold for a long period of time after which they said that they would call me back but as a full-time student and someone that works two part-time jobs I really do not have time for that. Once again I have tried using the self-serve system. I am one step closer in that the link doesn't automatically direct me to a dead page. I can actually log in but I cannot access any features as it says that my account is still waiting to be approved approximately 8 months since I got a plan under koodo. I tried getting a new activation email for my account but all I have access to is the page where I can change my password. If someone could help me with this in a timely manner that would be lovely. If not I will take my business elsewhere. Thanks for your time.
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Chelsea Kayla-Marie

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  • exceeding frustrated.

Posted 1 year ago

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Allan, Mobile Master

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I would suggest contacting a Koodo rep via facebook. This will be the fastest way to get your issue resolved.
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Ranjan, Official Rep

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Chelsea, were you able to get this resolved? I'm seeing 3 separate profile attempts (2 pending and 1 that you successfully logged in with). They may be conflicting with each other. If you're still having issues, pleas send us a private message on Facebook as Allan suggested above and we can help get this sorted without you having to wait on hold for someone. 
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Venky Rajaraman

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I am having trouble activating my SIM card - get the message You're still waiting to be approved

The guys on the phone from koodo customer service have no idea whatsoever

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