self serve account and billing fail

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I started my account with koodo last sept 9 then i just noticed that she (csr) registered me with the wrong last name. But as a new user i was quite naive i just didnt mind it. I even registered to the self serve account using my first name and my middle name. When my bill is about due in days i started to try paying online but sad to say it wont let me. It says info dont match so i figured out that maybr it was because of my wrong last name. I went back to them and the guy csr fixed the name issue but when he tried to arrange my account tp pre authorized payment, he had trouble and he even called someone on the phone to help him fix but to no avail. He just told me that usually it takes few days to work. I went home and tried anyway still it didnt work!! The nxt day i called customer service it was the 7th of oct.she said a lot of things like contacting my bank regarding the issue and that itll take 3 days for them to get everything so probable monday she will call me. Today is monday and it thanksgiving yeah there was no call. I am so disappointed now and worried. I dont want to have a bad credit history. And also i dont like how the system works. If only she did it right on entering my infos the first time :-( iam now considering cancelling my account with koodo. :-(
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arianelle

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Posted 4 years ago

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Khaleila

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Hey Arianelle,

Thanks for reaching out. Let me give you a bit of clarification. To make a credit card payment all info (name and billing) has to be the same and since there was a correction due to the misspelling of your name that's the reason your cc was refused. Now, from what you mentioned it seems that we followed procedure in order to have your cc authorized on the account (due to the misspelling). This takes a couple of days unfortunately so in the meantime you can make an alternative payment method or a payment arrangement with payment management team by dialing *611 free from your phone:1 for Eng/ 4 Payment Arrangement and follow the rest of steps. Hope this helps.

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