Self serve

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  • Question
  • Updated 1 year ago
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Someone please help validate my account so I can use this self serve!!!! No customer service is making it impossible!!!!
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Sarah Patterson

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  • annoyed, frustrated

Posted 1 year ago

  • 1
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Ranjan, Official Rep

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Hey Sarah - looks like you may have been able to get in (shows you logged in on Jan. 3). There are two email addresses showing under profile attempts, differing by 1 letter (possibly a typo?). If you still have issues getting in, shoot us a private message on Facebook. We'll validate you as the account owner and help reset your profile. 
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Sarah Patterson

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I have messaged on Facebook. I was able to change my password. That's it. When I try to log in on my phone it gives me a too many redirect message. When I try to sign in on my tablet it says error occurred, redirect loop. I tried to download and sign into the app and says something about account needing to be checked by a manager?
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Alysa Chelsy

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I have the same problem!!! :(
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David, Mobile Master

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We suggest the same solution!!!! :-)
(Edited)
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WU Cheng Qiang

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Me too, I can not access in self-serve.   I always get the message as following while trying log in:

You're still waiting to be approved

Looks like this account has already been linked to another email address. You're still waiting for permission from the owner of that email address. We'll email you once you're approved.

But when the approved email will  come?

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Chad Burr, Mobile Master

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You're going to need to send Koodo a message via Facebook messenger or via a twitter DM.

You're probably set up wrong in the system to use some of serve....they'll validate your identity and then get you set up.
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Chad Burr, Mobile Master

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You're going to need to send Koodo a message via Facebook messenger or via a twitter DM.

You're probably set up wrong in the system to use some of serve....they'll validate your identity and then get you set up.

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