Seconds day without service !!!! Everything is paid and it show active on my account !!!

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  • Updated 2 years ago
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Eric Dufresne

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  • deeply frustrated

Posted 2 years ago

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Robert, Mobile Master

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Hello Eric

Have you tried restarting your phone?
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Dennis, Mobile Master

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And make sure your bills are all paid.
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Eric Dufresne

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Yes they as far as I know and when I go on my Koodo selfserve account it show active and still have 15$ balance remain
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Goran, Mobile Master

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You can also try pulling out your sim card and back in again. Does it say emergency calls only or something else entirely? You can attempt to put the sim in another phone to see if that's the problem. another option is to reset network settings.
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Eric Dufresne

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And yes I did try remove the SIM card still same been 2 day Im fallowing everyposible option I have search here on the site and still nothing
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Eric Dufresne

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Robert, Mobile Master

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I don't know man... Is your phone unlocked?! Is the SIM card active? Did it ever work? Are you in a zone where Koodo has coverage?
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Eric Dufresne

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Yes the SIM card is activated been a couple of month I'm using it my phone is lock with Koodo . And yes it been 2 month I'm in the zone where I am and never had issue till this have happen
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Dennis, Mobile Master

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In Settings  is the network set to automatic or Koodo?
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Eric Dufresne

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Automatic
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Ranjan, Official Rep

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Hi Eric - does your number end in 953? If so, your account is active/it hasn't been suspended, meaning this is likely a hardware related issue. If you're unable to get it working by troubleshooting it yourself, you may want to visit your closest Kood store, which looks to be at Place D'Orleans, 110 Place D'Orleans Drive.
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Eric Dufresne

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I don't see any 953 in my account my last 3 number is 583?
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Ranjan, Official Rep

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Sorry Eric, I'm unable to locate an account using your email address or name. If you can send us a private message on Facebook, we will be able to authenticate your personal information and see what details we're able to provide you.
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Jay Why

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I think Ranjan means your phone number and not your account number

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