Seasonal Hold Plan. They have it. HOW DO I CHANGE IT?

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change to seasonal plan.
I found that I can but not how. OK go to your plans..... No mention of seasonal plan or do they call it something else???
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Dv Bll

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Posted 3 years ago

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Ahmad

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You need to call Koodo at *611 from your Koodo phone or 18669956636 in order to place yourself on seasonal hold. And thats only if you're travelling abroad.

Once you return, you must choose a new plan thats offered at that time
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Robert Singerling

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Why can't Koodo just put a tab on their website for Seasonal Hold. This is Bulls**t. An hour on hold just to suspend service on my phone. I go through this every winter I go to Florida. I'm ready to switch providers.
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Robert Singerling

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You can park your number at Numberbarn.com for $2 /month plus $5 porting. I assume that's in US dollars. 3 months seasonal hold would be $ 11 US or $14 CAD. Koodo charges $45 for 3 months, a saving of $31. I really don't want to go through the hassle of cancelling Koodo for 3 months. I think I'm going to start looking for another provider. 
I have been trying to place my plan on seasonal hold. I can’t get any help from Koodo. I have called numerous times to be placed on hold for long periods of time and no answer. I have tried self serve. And I have sent numerous Facebook messages. Where do I go from here? Very frustrated!!!
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David, Mobile Master

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Awaiting an answer on the phone is the only way just now. Try calling first thing in the morning for the shortest waits.
Thanks, David. I tried early morning numerous times yesterday. I think that waitin one hour on a cell phone not acceptable. I would like to think my time is as valuable as theirs. As much as I like
Koodo and especially self service, this is the second year that I have to go through this nonsense. It might be time for me to start searching for another service providers.

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