Long story short, I had to report an old phone stolen and it was put on seasonal hold so I didn't have to pay the full balance right away. It's been over 6 months by now, and I've been saving money to pay it off. I went in to a koodo kiosk and the girl told me to go pay off my tab with self serve. The problem when I did that, it only paid off my current phone that I am using. I'm still getting charged for this other phone with extra fees. How can I pay it off properly and be done with it forever?