Seasonal hold

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  • Question
  • Updated 3 days ago
I’m abroad already. How am I supposed to put my number on seasonal hold. And I can’t recall my account PIN now.
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Leo Meng

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Posted 4 days ago

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Dinh, Mobile Master

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@Leo: You need to contact koodo directly and ask. You could try to send message to their facebook and ask (https://www.facebook.com/Koodo). If you are abroad, you could try skype or something else to call 1 (866) 995-6636.

You could reset your PIN in your selfserve

(Edited)
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Chad Burr, Mobile Master

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(Edited)
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Leo Meng

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It requires my old PIN to reset it which I don’t nor recall rn
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Dinh, Mobile Master

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@Leo: I think when you contact Koodo directly, if you don't remember the PIN, they could ask something else to validate you.
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Mayumi, Mobile Master

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@Leo
Just a note.
Seasonal hold is plan change. It will keep your number with lower price. BUT you will have to pick a new plan when you get back . If you have old grandfathered or promo plan, you will NOT get it back.