screwed up phone

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  • Updated 4 years ago
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i have a samsung phone with you people. The account is in my daughters name. when I make a call the leave a message, the screen goes blank and the only way I can get out of the conversation is to take the back off and pull the square thing out. It will not shut off by pressing the button on the side. does it need returned for service
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Tom Richardson

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Posted 4 years ago

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Sophia, Mobile Master

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Pulling the square thing out? You mean the battery? That doesn't good at all, Tom and I'd actually go back to the store and claim your warranty :)
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rikkster, Mobile Master

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Can you be a little more specific Tom? The phones' model number would be helpful. You can find this information either under the battery, or by turning the device on from a powered off state and watching what is displayed on the screen.
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Mayumi, Mobile Master

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When did you buy your phone? Was it working properly before?
If it's within 15 days, I would go to kiosk and ask to exchange it.