Screen cracked after a couple of days!( first time out of the house with it)

  • 1
  • Question
  • Updated 4 years ago
  • Answered
I love my new Samsung Galaxy S 3 phone except that the first time I left home with it it cracked . I was so careful and shocked at how easily the screen cracked. An hour later I installed very carefully a screen protector to prevent it from getting worse and another crack appeared on the top of the phone . Am I stuck with this? I am so disappointed and have never had a phone do this before. I've had the phone less then a week.
Photo of jason

jason

  • 82 Points 75 badge 2x thumb

Posted 4 years ago

  • 1
Photo of HippieLongstocking

HippieLongstocking

  • 24,720 Points 20k badge 2x thumb
Hey there Jason!

where abouts did you keep your phone when you were out and about?
Photo of Robert

Robert, Mobile Master

  • 106,940 Points 100k badge 2x thumb
Hello Jason.

Unfortunately Koodo's warranty does not support physical damage to the phone. Try checking with your Visa card? I know there are some that have a 3 months stolen/broken/lost object warranty that covers this kind of damage. Last case scenario would be you to call Samsung and talk politely to someone about your issu and tell them how easily it broke!
Photo of jason

jason

  • 82 Points 75 badge 2x thumb
Thank you for the answer, not what I wanted to hear but makes perfect sense.
Photo of Robert

Robert, Mobile Master

  • 106,940 Points 100k badge 2x thumb
Also, what I meant by not covered is that they will ask you to pay for the repair. Which is not as expansive as buying a new S3!

Seriously, your best luck is looking if your card has an extended VISA warranty

This conversation is no longer open for comments or replies.