Screen goes black?

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  • Updated 1 year ago
S5Neo 3 mths old

I "dial" a phone # , screen goes black .
I press Home Button . Screen clears , phone icon is ringing , I press "speaker" , the call goes through.
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Lorraine Macaskill

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Posted 1 year ago

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Dennis, Mobile Master

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When you dial are you happening to be covering the top front of your phone (the speaker area you put to your ear)?

There is a sensor there that tells the phone if it is by a person's face and the screen will go dark.  SOmetimes a phone case or if you hold the phone by the top, it can block the sensor and the phone thinks it is beside your head and turn off the screen