Different SIM, factory reset...tried everything but nothing works

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Will not connect to a cellular network!! Different SIM, factory reset...tried everything but nothing works. It's three months old and busted. Koodo says it will be upwards of 200 bucks to fix...what a joke. Never again with Koodo or Nexus phone!
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Leon

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Posted 3 years ago

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Ahmad

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If you're outside of the warranty period, obviously they won't fix it for free. Otherwise, its free to send in for warranty repair.

If you're within your warranty and they still want you to pay... Then I have to ask what part of the story did you leave out? Did you physically damage your phone?
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Dennis, Mobile Master

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3months old means it should still be under warranty.
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Leon

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If you buy a phone you would expect it to last more than three months. The screen was damaged in the first month but not much, bought a case for it and everything was fine. Not every time a phone gets buggered it is because of rough use, but I understand why you would think so. Two months later It sat on my desk at work, fine in the morning and then useless except wifi by three pm. Go figure...
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Dennis, Mobile Master

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Koodo doesn't make the phone. Your beef is with Google.

The damaged screen is likely due to physical damage which obviously is not covered under warranty.

Sometimes physical damage does not manifest itself until later on.
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Mathieu, Mobile Master

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Hi Leon,

If you have a broken screen, then that automatically falls under accidental damages regardless of how long ago you have the phone. If I buy a new phone today and drop it 1 hour later and the screen shatters, they will charge me to get it fixed. It won't fall under any 15 day return policy or manufacturers' warranty.

Any damage done to the phone will be believed to be caused by the drop regardless of how little damage or how much damage it is. If they see physical damage or traces of water damage POOF there goes any warranty you had on it.

I find it il-advised when people claim to be scammed when something like this happens, the manufacturer can't and shouldn't be held accountable for damages caused by the users, this isn't a scam. If your phone didn't work properly due to manufacturer defect, then it would of been covered. But you damaged it, it's not their fault.

Sorry but hope this helps!
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Paul Deschamps, Mobile Master

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If you worry about this then next phone you get go for the extended warranty and then it will be covered for physical damage or water damage ect.
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BobTheElectrician

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Putting any kind of clear plastic screen protector on the screen also will go a long way to preventing some damage. Keeps the phone's glass from frontal hard contact directly in case of a drop. You will also be thankful if you have the nerd thing happen... ballpoint pen gushing in same pocket as phone. Much easier to peel off a $2.00 item than try to treat the phone to solvents and scraping.

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