Says out of service when someone calls me

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  • Updated 2 weeks ago
Sometimes when people try to call me it says not in service. Even though I haven't moved and am not using my phone at the time and have full reception. Also sometimes my texts don't go through. I've reset my phone multiple times. Anything else I can do? It really happens sporadically. Do I need a new SIM card?
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Melissa

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Posted 2 weeks ago

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BobTheElectrician

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If the problem is present pretty much all the time, take your phone to a Koodo kiosque and have your SIM and handset tested with known-to-be-good equipment.

It's possible you might need a new SIM, or your connection might have to be reset on Koodo's end.
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Paul Deschamps, Mobile Master

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You may need a new SIM Card. If you have another phone with koodo who) in your friends or family maybe try their SIM and see if it still occurs.
How long have you had your phone and if it was for awhile did this just start happening or its always done it?
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Melissa

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I've had it for 2 years. Only started doing it a few months ago. I don't know anyone else with a mood phone. And I can't predict when it will happen making it hard to test with a friends sim card.
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Paul Deschamps, Mobile Master

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Yeah I'd probably go get a new SIM Card. At first though try taking out your sim card and reseating it, it may be that it's shifted inside the phone and making sporadic contact with the SIM tray contacts.
(Edited)
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TJ Smith

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Mel, go to your closest Koodo shop and ask them to run a diagnosis on your device. My Note 5 was acting up and their tools id the Apps that was misbehaving. I removed them and my cell runs like new. the system is "MC-something", it was a little black square thing  
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Melissa

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Thanks I'll do that!