Says my data reset is on 2017-10-21...we are into the 21st hour of this day!!!When does it reset?

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  • Updated 7 months ago
when...what time?
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Al Vandette

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Posted 7 months ago

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Al Vandette

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If it says your data starts on 2017-10-21, why do I have to wait until 2017-10-22...so stupid!
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David, Mobile Master

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It is poorly worded, but your data resets at the beginning of your billing period. Apparently, your billing period starts on the 22 of each month, so expect it to restart about midnight.

If I recall the wording is:  "your data is stopped until <date>". This has been discussed before, and better wording requested, but it has not yet happened. 
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Goran, Mobile Master

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But it is being acknowledged and worked on. No idea when it will be done though.
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Bernard, Official Rep

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Folks, we heard all your feedback (thanks for that!) and we are planning on changing this to better match expectation of people. While on the surface it just a wording change there are quite a few back-end systems this ties into so it may take a couple of months to change.