Says my address doesn't exist

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  • Updated 1 year ago
  • Answered
  • (Edited)
I am trying to update my billing address and in turn my shopping address but koodo says my address doesn't exist. Also why can you change your billing address in the checkout but not your shipping address. Other websites say my address exists and I live here so it obviously does exist
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Conor Cairns

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Posted 1 year ago

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Bernard, Official Rep

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I see your new address on our end Conor. Are you still having challenges? 
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Bernard, Official Rep

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Ok, based on Canada Post software system that we use for address verification that postal code is in a RR (rural route) delivery mode area. Unfortunately we don't ship phones to those type of addresses Conor.

 https://www.canadapost.ca/cpotools/apps/fpc/personal/findAnAddress?execution=e1s2
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Conor Cairns

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Can't you ship it to the post office in my city? I have a po box there. Or is there a way to get a second party to ship it like ups?
(Edited)
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Bernard, Official Rep

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PO Box may work. Give it try Conor see if the order goes through. 
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Conor Cairns

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It doesn't give me the option to change my shipping address
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Melissa, Employee

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Hey Conor! Are you still having issues? If so, send us a message through Facebook or Twitter and we can gather up more information for you.  Thanks!