saved voicemail of recently deceased mom is gone

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  • Updated 3 years ago
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My mom passed away on the 14th and I resaved her voicemail to me after I listened to it. Now it's gone. I thought a voicemail save lasted 10 days? Im devastated! It was her sweet voice telling me she loved me. I'm a basket case...I needed to hear her voice. Please somone help me.
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Roni Lee

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  • devastated

Posted 3 years ago

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Dennis, Mobile Master

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I have let our Koodo contacts know and hopefully they will be in contact with you.
I would also advise that you contact them here:
https://secure.koodomobile.com/account/appmanager/support/contactus
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Roni Lee

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Awe thank you Dennis, I hope they do and I will follow the link right now too.
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Melissa, Employee

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Hello Roni, please accept our heartfelt condolences for your loss. What day was this voicemail saved on? Have you received a text message recently letting you know that your voicemail has been upgraded? If you have the new voicemail, you should have the option to recover deleted voicemails http://koo.do/1OhLNUT (option 19). Please keep us posted :)

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Roni Lee

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Hi Melissa, thank you. I resaved my mom's voice mail on Dec 14th after I listened to it. I then travelled yo the U.S. on the 15th and returned to BC on 18th. I didnt check my phone for anything, including updates because of how expensive it is to do that while in the states. I got back to BC with my sister so she could also hear mom's last words and it was gone. I cant tell you how devastating this is. My mom told us how much she loved us. It was beautiful, it was rare, I kerp trying to hear exactly what she said, even how she said it. It was quiet and sweet. I dont know about any voicemail upgrading at all. ?
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Melissa, Employee

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I understand how important these messages mean ♥.  Can you try to call your voicemail menu, listen to it and see if there is an option "19"? If not, what is the last option that you hear?
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Roni Lee

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Hi Melissa, last option I hear is to press 9 to save message, which is not my moms message, but a message from her sweetie.
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Roni Lee

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I couldnt find any "19" option. though I tried
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Roni Lee

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Hi Melissa, can you instruct me again about what to do in my voicemail? ie "19"
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Melissa, Employee

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Can you call your voicemail once again please :). Don't select the saved messages option just yet;listen to all of the options in the voicemail menu and let me know what's the last option you hear :)
(Edited)
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Roni Lee

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It says to save this message press 9.
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Roni Lee

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Okay
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Roni Lee

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It says to save this message press 9.
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Melissa, Employee

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Let's try it again :). Close the call if you're currently connected to the voicemail and call it again.  To call it, hold the "1" key on your phone only once and you will hear a menu.  Let me know if you hear this menu in the automated system: (please do not select the option "play messages" just yet)

1

Play messages

2

Record a message

3

Greetings

4

Personal Options

8

Reach your old voicemail box to retieve your old messages

19

to view your deleted and expired messages
(Edited)
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Melissa, Employee

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Did you dial your voicemail again and choose option 8 from the menu right after? 
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Roni Lee

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I just tried that but told it is an incorrect key. :(
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Melissa, Employee

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 As much as I want to help you get that message back, I don't have any other instructions to provide that may help :(.  Up until recently it wasn't possible to retrieve some of the deleted messages; however, I want to make sure that every troubleshooting step was followed in case it's still there.  Can you maybe have a friend or relative help you with the options again? Again, the voicemail options are found here http://koo.do/1OhLNUT
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Roni Lee

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Thank you so much for all your help Melissa.....I will find a friend to keep helping me. ☺
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Melissa, Employee

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Any luck :)?
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Danny

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Man....  I really hope you get the recording!

if you rescue it, you should try to get it off your phone.  record it.
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Roni Lee

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Danny....hugs. .....thank you!
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Minchia

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I try to help on friend phone. I dial voicemail and enter password. Then I press 0(zero) then press 19. Please let know if this help you. Good luck. :-)
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Roni Lee

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Okay I will try this.
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Roni Lee

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Good morning Minchia, when I pressed the 19 it only restores deleted messages from that session. :(

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