Save your online paying customer time

  • 1
  • Idea
  • Updated 4 years ago
  • Implemented
Do not send digital invoices until the online statement reflects delivered E-bill.
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Howard Hunchak

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Posted 4 years ago

  • 1
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Chris Petersens

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Do you mean that they notified you that the bill is ready but wasn't available when you went to see it online?
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Howard Hunchak

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Chris,

That's exactly right. Not the first time.

Sincerely,
Howard
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Jonathan I, Mobile Master

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There is a delay between when the notification goes out and when it actually posts to Self Serve. I understand your concern and I like the idea but maybe the system can't detect when the customer actually gets it on their end or something else technical related.
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Howard Hunchak

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Thanks for stating the obvious. :)

I'm saying this "glitch" should be addressed for people with no better time on their hands -- like me -- who pay their digital invoices immediately upon receipt.

Sincerely,
Howard
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Zaphod Beeblebrox

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Oh...you mean this 2 month old idea?

http://community.koodomobile.com/kood...
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Howard Hunchak

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Yes, Zaphod. My apologies for duplicating an existing thread.
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Bernard, Official Rep

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Howard/Zaphod, I just wanted to reach out and thank both of you for you post. We contacted some of our billing folks as we certainly didn't purposefully design the process this. It took us a few days but they did uncover a glitch that is now fixed. I'm being told it shouldn't happen again. Thanks again!
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Howard Hunchak

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Appreciate the acknowledgement and am grateful for the two months free service as a reward.

Sincerely,
Howard Hunchak

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