Satisfaction Surveys FTW

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  • Praise
  • Updated 2 years ago
Customer Satisfaction surveys soon after customers call in to Customer Service are AWESOME!

Reward incentives (or at least the chance of earning them) is even better!
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Mo D.

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Posted 6 years ago

  • 1
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John Burke, Mobile Master

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As for "Rewards" there's the newly launched "Mobile Masters" program.
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Bernard, Official Rep

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We thought about it Mo, but felt a bit cheesy to say "fill out this survey for your chance to win $50". We wanted people to do it because they wanted to tell us not because there is an award. That said we'll take a look at this again.
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Mo D.

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Hey guys, just to clarify:

I think the follow-up is AWESOME. It feels nice to know the company cares how my last call went

And I was told I'd have a chance at earning extra credits towards my Tab - I thought that was pretty AWESOME too!

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Gary Wong

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Customer service rep: Samuel - reply yes

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