Samsung S2 not updating

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  • Updated 5 years ago
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I have the Samsung S2 T989D. I am running ICS verson 4.0.4 and am trying to update my OS by connecting my phone to my computer with Kies air. My computer recognizes my phone and it shows all my stuff on my phone but it doesn't give me any options for updating. There are no prompts or tabs that I can click to update. Am I doing something wrong or am I not able to update this phone.
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Karen Moore Gerber

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Posted 5 years ago

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Steven

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From what I understand, ICS is the final update for that model of phone.
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Xavier

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Not really. Check this out → http://community.koodomobile.com/kood...
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Xavier

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How about over the air update just by going to settings > About device > Software update.



-If your phone is a Koodo phone over the air update should work.

If this doesn't work. You can try to update KIES to its latest version here → http://www.samsung.com/ca/support/use...

Be more detailed so we can help?
1. When plugging your SII x via usb cable to KIES are you getting error message?
2. Did you installed the drivers?
3. Is the phone being recognized?
4. Has your phone been rooted?

I found this old topic you can reference from → http://community.koodomobile.com/kood...
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Timo Tuokkola, Mobile Master

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The S2x cannot be updated to Jelly Bean over the air. You need to plug it into a computer running Kies. OTA updates were disabled on the S2X under ICS for some reason.
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Timo Tuokkola, Mobile Master

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I own this phone. From Koodo. Updated it from ICS to Jelly Bean by plugging it in to a computer running Kies because over the air updates were not available on the Koodo S2X until the Jelly Bean update.
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Karen Moore Gerber

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My phone doesn't have fota. It has kies air, and as mentioned in the original post there are no prompts to update it. Kies air is up to date and my phone is not rooted. i also do not have the option to do software updates from the about device route. I am guessing my phone is not able to update further at this point.
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Xavier

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Do not give up yet. Karen, you can perform a factory reset on the phone. Then uninstall samsung kies and try again. I have been reading similar cases. It gotta be a phone related issue.

From the Home screen, tap Menu.
Tap Settings.
Select Privacy.
Select Factory data reset.
Tap Reset phone.
Tap Erase everything.
The smartphone is reset to the original factory settings.

You will lose all data. You might like to back important things up.
Since you will uninstall Samsung Kies, you might like to transfer all media manually to your computer tru the USB cable.

1. Uninstall Samsung Kies first.
2. Install it back → http://www.samsung.com/ca/support/use...

This is the only outcome that comes to my mind, dear.

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