Warranty repair questions

  • 1
  • Question
  • Updated 5 years ago
  • Answered
  • (Edited)
The phone works great. I bought it (payed full price for the phone) at a Koodo kiosk (boxed, sealed etc) However I decided to register it on the Samsung website. It wouldn't register the serial #. I did a live chat with Samsung rep. She said the phone's warranty has expired and to call warranty support. I realize this is an older model phone but was sort of uptight that I just bought it yesterday and this happens. Anyways the rep said they would register the warranty(she asked where it was bought, serial # etc) but to make sure I keep the receipt and a copy of it, in case it had to be sent in. They updated the website and she said the phone may have not registered because of that too. By next week it should be registered on the Samsung website.

I doubt I will have problems but if so...

If it needed repair, does Koodo send it to Samsung? Or does Koodo have it's own technicians? I'm concerned because of the warranty glitch. Should I contact Koodo customer service to let them know or would they contact Samsung?
Photo of shelley

shelley

  • 2,884 Points 2k badge 2x thumb

Posted 5 years ago

  • 1
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 199,438 Points 100k badge 2x thumb
Your fine just keep the receipt and if you have an issue bring it to the Koodo kiosk where you bought it and they will send it away for repair. You basically have a one year warranty and go through Koodo if you have any issues. I don't even bother registering my phones with the maker and don't know anybody that does so I personally wouldn't worry about it, like a I said just keep the receipt and chances are if anything goes wrong it will usually go wrong with in the first few weeks anyways. The only issues you usually run into after that are from dropping the phone or getting it wet ect which is physical damage and never covered by anybody at any time anyways.
Photo of shelley

shelley

  • 2,884 Points 2k badge 2x thumb
Thanks Kid Android! According to the recording on the 1-866# my phone warranty expires April.9, 2014.

I wasn't sure if it's a good idea to register the product with the maker.

Thanks again! :)
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 199,438 Points 100k badge 2x thumb
Ya don't get me wrong it's not a bad idea but if your having a hard time doing so then just know it doesn't really matter. still I'm glad to hear you got bit figured out :-)
Photo of Erwin

Erwin

  • 23,546 Points 20k badge 2x thumb
Correction: you dont need a receipt to send the phone away for repair. Just come in and they can send it for repair. You can get a loaner phone for a 150$ deposit. Its true that if they see any physical damage they can refuse or you would have to pay for the repair. But if you accidentally plug a wrong cable to the micro USB port, no sweat, they can still send it for repair at no cost to you.
Photo of rikkster

rikkster, Mobile Master

  • 66,946 Points 50k badge 2x thumb
@Erwin: Actually, you DO need the receipt.

http://help.koodomobile.com/getting-s...

Under any of the scenarios provided (warranty/out of warranty), proof of purchase is required, the box alone is not proof of purchase.

Warping (due to excessive heat/improper charging) or cracking the main board/breaking the usb charging port on your device, by plugging the wrong micro usb cable into your device, could very well be construed as negligence and will not be covered under warranty. See Physical Damage.
Photo of Erwin

Erwin

  • 23,546 Points 20k badge 2x thumb
no you dont, only for retuns or exchanges
Photo of Erwin

Erwin

  • 23,546 Points 20k badge 2x thumb
No you dont need a receipt for repairs, that link is not updated. You only need them for exchanges and returns. Why? Koodo shops service all Koodo phones bought at a koodo kiosk or not. That means even koodo phones bought at Future Shop, Best Buy, London Drugs, Wal-Mart, and Independent Dealers. BUT Koodo Kiosk cannot do returns or exchanges from other retailers, so then you need to show your receipt.

The system shows that your still in warranty or out of warranty. So its super easy to know if they are still covered.

Also, I've seen broken ports before sent for repair and they were never charge. Why? its an easy fix, sometimes they just have to relocate the port or change it.

I am 100% sure.
Photo of rikkster

rikkster, Mobile Master

  • 66,946 Points 50k badge 2x thumb
Where are you getting this information? Where's the updated link? TELUS insists on proof of purchase for both warranty and out of warranty repairs. Don't see why Koodo would be any different.

http://www.telusmobility.com/en/ON/Re...

Depends on the extent of the damage and if the device is still under warranty and qualifies for warranty work to be done. This has nothing to do with whether it's an easy fix or not. A broken micro usb port falls under the category of physical damage, which is not covered under the manufacturers warranty.

I have repaired/replaced several micro usb ports myself, (fixed a friends faulty micro usb port on an HTC Incredible 2, a few weeks back). There was absolutely no room to relocate the micro usb port, I installed a brand new micro usb port and the whole process took about twenty minutes from start to finish.

This conversation is no longer open for comments or replies.