Samsung Galaxy S3 "Not Registered on Network"

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  • Updated 4 years ago
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When I try to make a phone call an error message pops up saying "Not Registered on Network".

When I go into my settings and check the Mobile Networks I receive a message saying "Insert SIM Card to access network services"

I tried removing the battery and SIM, turning the phone off and on, putting the battery and SIM back in and turning the phone back on and I can get the "SIM" message to go away, but the "Not Registered on Network" message will not go away... Please help!!! I have a SIM card and I've only had the phone for a few weeks!!
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Meagan Pollard

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Posted 4 years ago

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Timo Tuokkola, Mobile Master

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Sounds like the sim may be defective.
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Meagan Pollard

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how does that usually happen? The SIM card is only a few weeks old as well
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Timo Tuokkola, Mobile Master

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Generally speaking: the sim stops working.
The no sim card message indicates an issue between the phone and the sim card. This means either a problem with the phone or the sim. It has nothing to do with koodo's network. The 'it's only a few weeks old' argument doesn't work here as the phone is also only a few weeks old. A sim card takes 2 minutes to change at a kiosk. A replacement phone, assuming it's more than 15 days old, will take at least 3 business day to be shipped to you.
Go to the kiosk and try a different sim card.
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Jonathan I, Mobile Master

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I chalk this up to SIM cards being a dime a dozen... some are bound to be faulty.
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Meagan Pollard

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Replaced the SIM card AND had it activated...still having the same issue.
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Nasz Njoka Sr.

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hi did you succeed? I have the same issue and searching on google is a no go, couple of guaranteed solutions don't work for me
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Chad Burr, Mobile Master

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Try this, go to settings., and under mobile networks make sure use 2G only or use GSM only isn't selected. Koodo doesn't support it.
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Meagan Pollard

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When I select Mobile Networks the following message appears "Insert SIM Card. Insert SIM card to access network services" ... so I can't even get into the mobile network settings..

I went to koodo and got a new SIM card, its been activated, and still having the same issue..
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Jonathan I, Mobile Master

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Is the SIM card inserted the correct way?
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Meagan Pollard

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normally when there's no SIM card in the phone it will be clearly indicated at the top of the screen; but there is no message there. The only time it tells me I don't have a SIM inserted is when I try to access the Mobile Networks settings
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Jonathan I, Mobile Master

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Well at this point there's some good news. If your phone is beyond the 15 day buyer's remorse period but still under 30 days, you can request a DOA exchange (same model only) from the place you bought it from. Sounds like the SIM reader is messed up.
(Edited)
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Meagan Pollard

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okay, thank you for your help, back to koodo it is haha
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Meagan Pollard

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So I found out from Koodo that the Walmart where I purchased the phone had flagged the phone as stolen from their inventory.

SO I showed the proof of purchase to Koodo and they are working to take the flag off.. Could be another 1 to 2 business days.

Has anyone heard of anything like this happening?!
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Meagan Pollard

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Well, that's the funny thing... Koodo told me Walmart is the one that flagged the phone; and Walmart tells me they can't flag phones, only the carrier can do that.

SO, tomorrow makes it one week without a phone.

Walmart keeps saying they can't do anything and they send me to Koodo and Koodo says they'll see what they can do and will get back to me, and then they never ever get back to me. After 2 hours on the phone with Koodo last night they told us it was not their problem, it was Walmarts.

So today I contact Walmart and the manager says it's not their problem, it's Koodo's.

Nobody seems to want to take responsibility, everyone keeps promising things with no follow through.
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Ashley

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Hey Meagan, I'd like to help. Which Walmart did you visit?
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Meagan Pollard

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Walmart in Keswick. and the receipt was brought to the Koodo kiosk in the Upper Canada Mall where the guy took a photo and emailed it to somebody.

I was also promised today by two different people from Koodo that I would have an email by the end of the day; so far nothing.
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Ashley

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Thanks Meagan, let me do some digging for you. I am going to send you an email as well, please reply when you get a chance. With it being Friday, I may not get a solid reply back until Monday, but I am hopeful. In the meantime please accept my apologies, I will work hard to resolve this for you.
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Ashley

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Hey Meagan, I didn't get a reply from you via email. Did you happen to see it by any chance?

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