Samsung Galaxy S3 "Call ended 0:00" please help

  • 3
  • Question
  • Updated 4 years ago
  • Answered
I want to apologize in advance, this is going to be a long question:

have this annoying and frequent problem with my Samsung Galaxy S3, when I try to make a phone call i get "Call ended 0:00" right away, the phone won't even dial it just says "Call ended 0:00" my signal strength is strong as well when this happens, the only way to get it to make calls is to power off the phone and restart it or toggle flight mode on/off. It is happening everyday, I went to the Koodo store and they switched my sim card worked fine for 1 day then it happened again "Call ended 0:00"...went back and they did a factory wipe of my phone and again worked fine for 1 day and then "Call ended 0:00"....YET AGAIN went back and the sales rep did this update over the phone from calling Koodo...same problem worked fine for 1 day and then "Call ended 0:00".

Now frustrated i went again to the store and after a lot of talking to them they gave me a new Samsung Galaxy S3, I thought the problem would be fixed as they told me there was a batch of these phones that had this problem and i must of gotten one of them....Well, here we are again i still have the "Call ended 0:00" with the new phone when attempting to place a call. I called Koodo tech support last night and after being on the phone for half an hour the person did a debug of my sim card and said that should fix it....Today when i tried to call someone this morning i got the "Call ended 0:00" AGAIN. I don't know what to do anymore, i'm so frustrated...Does anybody else have this problem with their S3?? and how to fix it??

I also want to say that i have tried all the network modes, and they all do the same thing the only one that doesn't work is GSM i believe, that one i get no signal...but the others i have all tried and i still get the call ended issue when attempting to make a call. I have GPS/WIFI disabled...the only thing i have enabled is Data because i have data in my monthly plan.

I have noticed when my phone is refusing to make calls, and when i get into an area that offers LTE my phone starts working again to make calls...where i live i can only get 4G for my data because i have no LTE but when i go to a town that has LTE my phone starts working again. Can this issue be caused by Data??
Photo of Victoria Marie

Victoria Marie

  • 230 Points 100 badge 2x thumb
  • frustrated

Posted 4 years ago

  • 3
Photo of Daniel Kim

Daniel Kim, Mobile Master

  • 34,736 Points 20k badge 2x thumb
Try resetting the network settings. :)
Photo of Victoria Marie

Victoria Marie

  • 230 Points 100 badge 2x thumb
How do you do that? or do you mean just switching the network from LTE/GSM/WCDMA (or however it is) to WCDMA and vise versa? if so i have already tried every network, and switching the network is a sometimes a temp fix, i forgot to add above that i did switch from LTE/GSM/WCDMA to WCDMA when i get the "Call ended 0:00" and the issue sometimes goes away but it comes right back in a few hours/days.
Photo of Daniel Kim

Daniel Kim, Mobile Master

  • 34,736 Points 20k badge 2x thumb
For android I believe it is,
On your Homescreen, tap the Apps icon

Note: Some Android devices do not have an Apps icon and display all your apps on your Homescreen.

Tap Settings

Tap More Settings
Tap Mobile Networks
Tap Access Point Names
Tap the Menu key
Tap Reset to default
Photo of Victoria Marie

Victoria Marie

  • 230 Points 100 badge 2x thumb
My phone right now as i type this is giving me the "Call ended 0:00" when i try to call, I just tried what you said and i still cannot make a phone call....still gives "Call ended 0:00" :-(
Photo of Daniel Kim

Daniel Kim, Mobile Master

  • 34,736 Points 20k badge 2x thumb
Have you updated your phone recently and has it been like this ever since you got the s3? Sorry to hear you're having problems :(
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,506 Points 100k badge 2x thumb
This is a common issue since the last update pushed out by Samsung in mid-december. Unfortunately, until they release a patch for it there is no permanent fix. The temporary workaround is to toggle flight mode on and off, which will then allow you to place calls again. Again, this problem was caused by Samsung's update, notKoodo's network.
Photo of Victoria Marie

Victoria Marie

  • 230 Points 100 badge 2x thumb
My boyfriends' sister and her boyfriend both have s3's but they are with fido and they don't have the call ended problem like i'm experiencing...also my boyfriend's father/step mother/some co workers have samsung galaxy's (not s3's) and they have no problems either with calling and they are with Koodo, maybe because they have older models (s2) but i don't understand why my boyfriend's sister and her boyfriend don't have this problem with their s3's.
Photo of Victoria Marie

Victoria Marie

  • 230 Points 100 badge 2x thumb
I first joined Koodo on December 24 after being with Telus, and not long after getting the phone it started with this problem, they did a sim change/factory reset/update on my first phone and nothing worked. I got my second s3 on Thursday (Feb, 6, 2014) and it's still doing it...It is all updated so i don't know what's up with it.

I just went into my phone and pressed the menu button and into call settings>additional settings and it gives me a error: "Network or SIM Card error"

but that is only when the phone is refusing to do calls, when the phone is working i don't get that error....so i am not sure??
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,436 Points 100k badge 2x thumb
Again: the problems with this phone were CAUSED by the latest update. Samsung has yet to release a fix.
Photo of rikkster

rikkster, Mobile Master

  • 68,314 Points 50k badge 2x thumb
What happens when you enter a phone number manually without the +1 prefix? (Just area code and phone number).
Photo of Victoria Marie

Victoria Marie

  • 230 Points 100 badge 2x thumb
How do you go about reverting to an earlier version of android?
Photo of Victoria Marie

Victoria Marie

  • 230 Points 100 badge 2x thumb
And how can you check what version of android you have? Does anyone know the name of the version that is causing this? That way I can check if it's the version I even have and I can ask what version my boyfriends sister/her boyfriend are running to pin point if it really is on samsungs end.
Photo of Daniel Kim

Daniel Kim, Mobile Master

  • 34,736 Points 20k badge 2x thumb
to check what version of android you have go to settings> scroll to the bottom where it will say about> then check the version of android from there.
Photo of rikkster

rikkster, Mobile Master

  • 68,314 Points 50k badge 2x thumb
Reverting to an earlier version of Android would involve gaining root access and flashing to an earlier version of Android. The rooting process essentially voids the manufacturers warranty as it is considered tampering with the software, however the process is completely reversible.

Among other things, gaining root access (rooting) allows you to make a complete backup of the system including all settings prior to flashing a new OS. Highly recommended prior to flashing an OS, particularly if something should go wrong. The entire procedure isn't that difficult, it involves a fair amount of reading and following instructions to the letter.

You can go as far back as Android's earliest version 4.0.4. (Ice Cream Sandwich) If the S3 was recently updated, the version is either Android JellyBean 4.1.2. or possibly 4.3., in that case, you could revert to 4.1.1. The following links have all the tools necessary to root and flash an older Android operating system. See Odin and CF-Auto Root.

You must register with SamMobile in order to obtain firmware. Registration is free as are the stock firmware downloads.

http://www.sammobile.com/firmwares/

http://forum.xda-developers.com/showt...

http://forum.xda-developers.com/galax...

The SGH-I747 and SGH-I747M are identical devices, the device without the M designation is the U.S. variant.

Usual disclaimer: You assume all risks and accept full responsibility. Myself nor Koodo cannot be held responsible should something happen to your device.
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
Idt you need to root to use odin.
Photo of womanticore

womanticore

  • 240 Points 100 badge 2x thumb
Turn off LTE. LTE is a trainwreck and for reasons beyond my comprehension (even as a mobile phone tech) it interferes with voice network capabilities in some regions. If turning LTE off doesn't work, and this happened in congruence with the most recent software update, the only way you're going to fix this is with a factory reset.
Photo of Jonathan I

Jonathan I, Mobile Master

  • 114,404 Points 100k badge 2x thumb
I don't think that's gonna work either because the OP stated that was a temporary fix.
Photo of Victoria Marie

Victoria Marie

  • 230 Points 100 badge 2x thumb
I have turned off LTE many times and it's a temp fix, the call ended issues comes right back. I am on my second s3 from koodo and they did a factory reset on the first phone and that didn't work either so doing a factory reset again on the second phone won't work either as it failed on the first phone. :(
Photo of womanticore

womanticore

  • 240 Points 100 badge 2x thumb
A lot of the issues are happening due to the Jellybean update, though. It's not a question of hardware-to-hardware similarities at this point.
Photo of Victoria Marie

Victoria Marie

  • 230 Points 100 badge 2x thumb
I checked which android version i have and it's 4.3 -- Does anyone here on this forum have an S3? with 4.3? if so does your phone have the same problem as mine? -- I contacted a friend of mine via facebook and she has a Samsung galaxy (not sure which model, she didn't answer back yet) but she is running 4.3 and has no issues like me, and she is with a different company. If it was caused by the update in mid december wouldn't ALL phones running 4.3 have this problem??
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,436 Points 100k badge 2x thumb
No. Just because an update causes problems with some phones does not mean it will cause problems with all phones. The fact is that before 4.3 was released NO s3's had this problem, and after 4.3 was released many do. A quick google search shows people reporting this problem with koodo, telus, rogers, fido and bell. The problem for all of them started after the update to 4.3.
Photo of Victoria Marie

Victoria Marie

  • 230 Points 100 badge 2x thumb
I only see people from Telus reporting this issue and some in the US. Don't see bell,fido,rogers??
Photo of Danny Lepage

Danny Lepage

  • 60 Points
I'm on Rogers network and since i've updated to 4.3, my phone do the same thing. I cannot make a call it says to me "call ended" I've tried to swipe my phone but nothing happened. I'll try to put a early version of Android.
Photo of Arlene Walker

Arlene Walker

  • 70 Points
Yes I have the same problem...most annoying and today even though I toggled Flight Mode several times, I still couldn't make calls..Power off and on didn't work either. I finally went onto Skype, tried to make a call on skype, then tried Flight Mode on/off, then it worked...ridiculous!!!!!
Photo of Victoria Marie

Victoria Marie

  • 230 Points 100 badge 2x thumb
If i was to switch my phone to a different model lets say note or s4...would this problem still happen?? or is it strictly a s3 problem?
Photo of Daniel Kim

Daniel Kim, Mobile Master

  • 34,736 Points 20k badge 2x thumb
I think the note 3 won't be having this problem since it comes with 4.3 right out of the box but it seems like some s3, s4, and note 2 owners are getting this issue.
Photo of Preeti Kaur

Preeti Kaur

  • 60 Points
I have a Samsung S3 and have been having this "Call Ended" problem since the samsung update in Dec. Its so very annoying when you need to make a call and are unable too. I called up Koodoo and they say its a Samsung software problem and unless the release the new update, the problem will persist. I then called up Samsung and they told me to do a reset on my phone. I brought this phone in Nov and if this issue does not get fixed i am returning it back to Samsung..
Photo of Daniel Kim

Daniel Kim, Mobile Master

  • 34,736 Points 20k badge 2x thumb
Sorry that you are having this problem but it's not koodo's fault in anyway If you can, you can try rooting to revert back to an earlier of android but unless you are experienced you probably shouldn't, I suggest waiting for the update. :)
Photo of Victoria Marie

Victoria Marie

  • 230 Points 100 badge 2x thumb
Thank god i kept my iPhone and that it works with Koodo, if samsung doesn't release an update soon i will just pay off my tab and then get rid of this phone and go back to using my iPhone, was nervous on day 1 of getting this phone cause i wanted something new and the Koodo rep told me that the galaxy is one of the best phones on the market....YEP SURE IS...should of never even switched...ridiculous to pay $60 a month and you cannot even use your phone normally you need to do this and do that to get it working. I'm not sure where your from but i'm in Quebec and Koodo is being clueless about this problem, they are not even saying anything about the samsung update they thought it's something with my account that is causing this problem so they did another update and when that didn't fix it they want to do some kind of ticket or something... I was even transferred on the phone to a tech for koodo in BC and he didn't even know about the update messing up the phone.
Photo of John Miller

John Miller

  • 74 Points
I switched from Bell to Koodo with a Samsung S3 and experience the call end syndrome. Pulling the battery was getting boring! As noted above and other sites, what works for me right now is switching to airplane mode and back. It restores "what ever" and I can make outgoing calls again. I would agree it appears as a Samsung problem, however, I never experience this problem with Bell
Photo of Paul Smith

Paul Smith

  • 80 Points 75 badge 2x thumb
I thought Telus and Koodo were one in the same? I have an S3 that works fine on my Telus account, and has the 0s call end issue on Koodo. If it's not Koodo's fault, then why does it only happen on Koodo?
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,436 Points 100k badge 2x thumb
Koodo started carrying this phone in early 2013. Nobody reported this problem prior to the update in December. The issue has been investigated by Koodo's network engineers and it has been determined that the problem is connected to Samsung's update. But by all means, call in and have tech support submit a ticket for you. It will get linked to the existing known issue, the status of which is, as I said earlier: no permanent fix at this time, awaiting patch from Samsung, toggle flight mode to restore service in the interim.
Photo of Paul Smith

Paul Smith

  • 80 Points 75 badge 2x thumb
I understand that the phone worked fine before the update. But from what I can find Koodo is the only Canadian carrier having issues with the S3. Even Telus, which is the same network is fine with this phone. It's disappointing that the only solution is to wait for Samsung to patch this. I don't think that's going to happen anytime soon. I've only been with Koodo for a week. I'll probably end up going with a different carrier rather that buy a new phone.
Photo of Suzanne Gauthier

Suzanne Gauthier

  • 60 Points
I am with Rogers and I have the call ended problem. It seems to have started with the December update. Nobody was able to give me a plausible explanation until I read this forum.
Photo of Sharon Burns

Sharon Burns

  • 60 Points
I'm w Telus and after almost a year this problem just started I did the airplane mode on and off based on comments and it worked; hopefully never happens again.
Photo of Paul Smith

Paul Smith

  • 80 Points 75 badge 2x thumb
Does anyone know if this issue effects all S3 owners, or just some?
Photo of Robski808

Robski808

  • 1,088 Points 1k badge 2x thumb
Not sure if it affects all users.

Has everyone updated to the new OS released? (maybe glad I opted for the S4...)

Not a solution, but air plane mode is quicker than a reboot.

fast reboot pro has been an app suggested for the S4's sim card error message. It may be a temp solution for this issue as well. cannot confirm 100%.
Photo of Victoria Marie

Victoria Marie

  • 230 Points 100 badge 2x thumb
I still have the problem, it gets annoying and frustrating every day...especially when you need to make an important call and get the call ended 0:00 error....I strongly believe it's a problem with these blue s3's (telus/koodo), because like i mentioned in my post my boyfriends sister and her boyfriend both have s3's (with fido) and they don't have this problem and after asking them when they got their phones they got them in the beginning of december, i got mine on the 24th of december. It's just weird i have the problem and they don't?, I think these blue phones have something wrong with them that's why no other carrier has them (as far as i know, everywhere else is black/white), just my personal opinion, but in the meantime i am dealing with it and just waiting for my tab to be paid off, I would go to a different company but in my area Koodo offers the best price for my needs so I just have to wait it out I guess....

Robski808: how do you update to the new OS? I thought the phone would give a notification saying an OS update is available (not sure how android works, but that is what would happen on my iPhone)...I haven't gotten any notifcation of an OS update yet, or do you need to update a different way?
Photo of Arlene Walker

Arlene Walker

  • 70 Points
I have this problem and I'm with Rogers
Photo of Mattie

Mattie

  • 60 Points
I stumbled on this forum looking for a solution. I have this problem every time I travel to the US. Basically can't call anyone. Works fine locally though. I have a blue S3 as well. Telus claims they have never heard of such an issue. Obviously it's bigger than they realize. I will try the Flight Mode switch or the Network Mode next time I'm in the US and see if I have any luck. Thanks.
Photo of Jaytee Mall

Jaytee Mall

  • 60 Points
The same thing started happening to my galaxy s4. I''m with rogers by the way. I tried a few different things but nothing would work. I have clean master app on it and I went to phone boost and it automatically selects which apps are unnecessarily are using ram and you press boost and it closes those apps!! And viola!!!!! Its working again... hope I don't have to do it again though!!

This conversation is no longer open for comments or replies.