Samsung Galaxy II x is frozen

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  • Updated 4 years ago
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Phone I plugged it in to charge and a screen popped up said Downloading...Do not turn off target...... what is that?
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Trisha Olsen Jury

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Posted 5 years ago

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Sophia, Mobile Master

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Sounds like you have an update coming, Trisha :) So far it's nothing to worry about, but let us know if it persists (say longer than 2 hours or so) :)
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Paul Deschamps, Mobile Master

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It should be exactly what Sophia said. Just follow the on screen instructions and do not unplug your phone until the entire process is done. It will download the update then install and reboot. whatever you do don't stop it half way through the update and make sure you finish the entire process.
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rikkster, Mobile Master

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It's not an update, its locked in a boot loop.

Try the following steps to get your S2x back up and running...

Pull the battery and leave it out for about a minute, then re-install battery. (This step alone may solve the problem). Another method is to hold the Power button in for 5 seconds and wait for the S2x to power down. Press and hold the Power button for a few seconds until you feel a vibration, then let go of the Power button to see if the S2x powers back up normally.

If that fails, remove and re-install battery as above, this time press and hold both the Volume up and down keys and then press and hold the Power button simultaneously. Once you feel a vibration, let go of the Power button, but continue to press and hold the Volume up/down keys. Within about 10 seconds or so, you should arrive at the Android System Recovery menu.

Once in the Android System Recovery menu, scrolling up or down through the menu is controlled by your volume up/down keys and the Power button acts like an enter button. Unfortunately, there is no way to recover anything stored on your device unless you've made a backup using this method. You'll want to scroll down and select "wipe data/factory reset", scroll down to "delete all user data".

The rest of the procedure is automated and the S2x will reboot itself when complete. This process will wipe all data on the S2x and restore it to factory default settings meaning you will have to set up the S2x as though it were brand new.

I would strongly recommend making a couple of system backups by going back into the Android Recovery Utility and selecting "backup and restore" and then selecting "backup". The reasoning behind making more than one back up, is so that you have the option to choose between backups, in the event you receive a backup error message.

All backups correspond to date and time, making it easy to locate a backup that works. These backups store all system settings, apps, data, etc., making the restoration process a lot easier and less time consuming.
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Paul Deschamps, Mobile Master

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And if it's not and it was updating you just screwed her phone up by pulling the battery while it's updating
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rikkster, Mobile Master

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Updating to what, JB 4.1?
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Paul Deschamps, Mobile Master

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She could have got an old model that wasn't updated to ICS yet or the Jelly Bean update could possibly have begun, who knows. I'm not saying your wrong I just don't know what else would say updating especially during boot
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rikkster, Mobile Master

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Trisha has merely stated that she tried charging the S2x and it is now frozen. Unless she's charging the S2x through her computer, how do you get a software/firmware upgrade from a wall charger? Both my Gio and Ace exhibited this boot loop bug and pulling the battery or powering down these devices had absolutely no effect, the update/upgrade simply starts over.

Also, if this were an update through Kies, Trisha would have seen activity on her computer (i.e. downloading of firmware) and I'm sure she would have mentioned that it froze as a result of an update/upgrade and not just charging alone.

Similar situation here, but with an S2
http://forum.xda-developers.com/showt...
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Paul Deschamps, Mobile Master

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I missed the fact that it was the Galaxy S2x which indeed has to be hooked to KIES to update the software. Your right
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Camilo_A

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I plugged my S II X yesterday to Kies and there is no software update yet, even though I recommend to power cycle the phone let's say twice a month since with the time tends to lag when texting and you can even get some errors randomly... It is a very good phone, just keep in mind that the more stuff you put on your cell, the slower it will become, so think also about a clean up...
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rikkster, Mobile Master

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I appreciate your input Camilo, however, that would depend largely on the usage habits of each and every individual. To suggest power-cycling the device twice a month is rather excessive and not necessary. If you mean a full system reboot, I would recommend this if the user is experiencing performance issues to the extent that it prevents normal operation of the S2x.

I agree, there's nothing wrong with doing a little housekeeping or preventative maintenance to ensure that the device runs smoothly; clearing most recently used apps, clearing caches, uninstalling apps that are no longer in use, and deleting old email and text messages are just a few of many options available to keep the S2x running at peak performance.
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Robert Maclean

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I need to update my cell phone now

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