Samsung Galaxy Ace

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  • Question
  • Updated 5 years ago
  • Answered
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Can someone please help me, I was travelling abroad, and got international roam on my phone, and the minute I landed my phone now reads, no signal, unregistered sim. What d I do to get my phone operating normally
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Heather Pfeil

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  • anxious

Posted 5 years ago

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Paul Deschamps, Mobile Master

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while the phone is on remove the battery & SIM Card for a minute or so then replace them and turn it on and see if that does anything to help.
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Heather Pfeil

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Tried that but it did not do the trick :(
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Timo Tuokkola, Mobile Master

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Are you abroad now or are you back in canada?
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Heather Pfeil

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I have returned
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Paul Deschamps, Mobile Master

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Did what I suggested work?
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Heather Pfeil

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no unfortunately no
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Yannick

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Hi Heather, you could check if the phone is on 2G or not:
Settings - Wireless & Network - Mobile networks - Use only 2G networks
If it's checked, simply uncheck it and your phone should work fine. Otherwise,
you should contact our technical support so we can look into it. We can be reached at 1-866-995-6636 from a landline, option #6 :)

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