Samsung s7 keeps freezing

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  • Updated 7 months ago
  • (Edited)
Hello I just bought a Samsung S7 yesterday and it keeps freezing and rebooting. When I first turned it on it did this about a half dozen times before I pulled the battery out. I literally just bought it and am wondering why it keeps freezing and rebooting? Some of the things it freezes on are videos, facebook, and games. Sometimes it does it when I am not using apps. 
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Lotus

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Posted 7 months ago

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Paul Deschamps, Mobile Master

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I'm confused, you say you pulled the battery out but the Galaxy S7 does NOT have a removable battery it's a glass front and back. What phone do you actually have and where did you get it because it's not a galaxy S7?
(Edited)
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Lotus

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It is just a samsung S7 not a Galaxy
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Goran, Mobile Master

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The s7 is only as a galaxy. There is no non galaxy s7. Are you sure you got the Samsung galaxy s7 or did you get a lower end Samsung phone?
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Paul Deschamps, Mobile Master

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There's no such thing as a Samsung S7 that's not a galaxy S7.... Can you post a picture or give us the model number from the box?
I don't even think Koodo carries any Samsung phones right now that have removable batteries do they?
(Edited)
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Lotus

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Ok double checked it is a Galaxy S7 I also asked my friend who was helping me he said he plugged it in and rebooted it because he could not find the battery to pull. He told me at first he was going to pull the battery. When I bought it it just said Samsung S7 so I didn't realize it was a Galaxy. Sorry for the confusion. 
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Goran, Mobile Master

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Did you also buy it new from a store or used?
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Lotus

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New from The Koodo Store
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Goran, Mobile Master

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You can attempt a factory reset to see if that helps the problem. If not, you should take it back to swap it if it's been less than 15 days and warranty repair if over.
(Edited)
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Timo Tuokkola, Mobile Master

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Not sure if the policy has changed, but you used to be able to return and exchange for any model within 15 days, and replace with the same model within 30 days. Anything beyond that had to go through the manufacturers warranty.
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rikkster, Mobile Master

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Do you recall whether or not your Galaxy S7 was performing an Android system update?

It's possible that given this is a new Galaxy S7, it might have been in the midst of downloading or installing an Android system update. If the system update is interrupted, the phone could exhibit the symptoms you describe, (e.g. bootloop, freezing). Generally, there's plenty of information displayed on-screen to notify the user of a pending update.

I second the factory reset method. A factory reset does a lot more than just turning the phone off and back on again. Hopefully this resolves the problem. Keep us posted.