Samsung S7 dropping network connection

  • 1
  • Question
  • Updated 2 years ago
  • Answered
At random times, my Samsung Galaxy S7 will drop its connection to the Koodo network, both cellular and data. A reboot of the phone fixes the issue. Any ideas on how to resolve this? Phone is fully up to date in regards to firmware. 
Photo of Ken Kelley

Ken Kelley

  • 314 Points 250 badge 2x thumb

Posted 2 years ago

  • 1
Photo of rikkster

rikkster, Mobile Master

  • 68,464 Points 50k badge 2x thumb
Rather than factory resetting the phone, try resetting network settings instead. Go to: Settings > Backup and reset -scroll down to and tap Reset network settings. This will reset all network settings, including those for Wi-Fi, cellular data and Bluetooth. Tap Reset Settings > Reset Settings. Let us know if this resolves the issue.
Photo of Ken Kelley

Ken Kelley

  • 314 Points 250 badge 2x thumb
Just did this and will give it the weekend to see how it works. Thanks for the quick reply!
Photo of Mathew Gennaro

Mathew Gennaro

  • 344 Points 250 badge 2x thumb
I am also having random issue of my Google Pixel XL dropping signal. Randomly maybe 5-6 times a day and more frequently when i am using GPS. What was interesting if i was on on a phone call using GPS the GPS would would flawless - when on LTE it drops and reconnect then drops again. 

I have already had the phone replaced this week because of this issue but it continues to happen. I have the most up to date software updates and have tried using google maps and Waze. I am not sure if i should try a sim swap but it is 2 weeks old.