Samsung s6 is stuck on emergency calls only

  • 1
  • Question
  • Updated 3 years ago
  • Answered
I got my Samsung s6 two days ago and it has been going in and out of "emergency mode". Today it was working this morning until 8 and now it is constantly on "emergency calls only" even if I restart the phone
Photo of Jennifer Werkhoven

Jennifer Werkhoven

  • 120 Points 100 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Ahmad

Ahmad

  • 96,102 Points 50k badge 2x thumb
Try removing your sim and putting it back in. It could be slightly off from the proper position causing it to go in and out of service
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,968 Points 100k badge 2x thumb
Is the screen locked? You can only make emergency s with the screen locked.

Did you change your network settings and say use GSM or 2G only? Koodo doesn't have a 2G or GSM network so change it to gsm/wcdma/lte auto
Photo of Anna

Anna

  • 6,126 Points 5k badge 2x thumb
Hey Jennifer! Did Ahmad or Chad's suggestions help? Keep us posted!
Photo of Jennifer Werkhoven

Jennifer Werkhoven

  • 120 Points 100 badge 2x thumb
I called a Koodo guy and he suggested Chad's idea and it worked! THanks Chad!
Photo of Anna

Anna

  • 6,126 Points 5k badge 2x thumb
Awesome! Thank you Chad :)

This conversation is no longer open for comments or replies.