Samsung S4 - no connection in Mexico

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  • Updated 2 years ago
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Hi,
I'm planning a few weeks in Mexico and hope to connect, likely with a local sim card.  However, last time I was in Merida, Mexico, I could not connect to any network. First I tried my Koodo card, but it couldn't find a (compatible) network. Then I borrowed a sim card from a local friend's phone that worked, but it also did not connect my Samsung.

Is there something with the S4 that prevents this?

I have a Samsung S4, model SGH-I337M.  It is unlocked.

Thanks for any help.
Frank :-)
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Frank van Thienen

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Posted 2 years ago

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Ivan, Mobile Master

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Hi Frank,

You need to have roaming enabled on your account and phone if leaving the country and wish to use your Koodo account. If you wish to use a local SIM, you will need to unlock your S4. Did you purchase it through Koodo? If so, you can request an unlock code for $35.
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Frank van Thienen

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Thanks Ivan,
roaming is enabled on my phone, but I don't know about the account...  that should not matter if I get a sim from another outfit?

Where can I find this account setting in Koodo?
(Edited)
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Dennis, Mobile Master

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Have you confirmed your phone is truly unlocked?

In order to roam with Koodo:
Go to Phone services page and then Add-ons page and select Add-ons. If you do not already have Pay Per Use Intl Long Distance add-on ($0/month) in your included services or optional add-ons, add this. In addition, you will need to add International Voice Roaming ($0/month) in order to call and text, while travelling outside of Canada and the U.S.

After you’ve added the above feature successfully, return to the Phone services page or return to Add-ons and add International Data Roaming. This feature will not be available until you complete Step 1. This is a $0 add-on and will enable you to use data services while travelling abroad. Just a heads up, you’ll only need to complete this step if you want to use data while travelling. If you’re not planning to use data, you can skip this step.

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Frank van Thienen

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yes, phone is definitely unlocked, although my account doesn't show it. Last summer I was in NYC and had it unlocked and working with a local sim.
I located the links you mentioned, but they were under "Change my monthly add-ons".
But . . . if I insert a local sim, i.e. from another provider, my Koodo account settings should not have any effect, should they?
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Frank van Thienen

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Network mode: "LTE/WCDMA/GSM (auto connect)" is checked.
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Dennis, Mobile Master

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How about your carrier?  Is it Automatic or Koodo?
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Frank van Thienen

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where would that setting be?
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Frank van Thienen

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It looks like it's set to automatic. Thanks for your help. I'll take it with me and try it. Won't be the end of the world if I get a three-week break from being wired to the world.
Ciao,
Frank :-)

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