Samsung note 2 won't lock or won't receive texts when message was sent?

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  • Updated 3 years ago
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I recently bought a samsung note 2 in october 2014. It worked perfectly fine up until december. My phone won't lock. When i press the lock button the screen will go black but won't actually lock. When i press the button again it will go to the home screen right away even if i have a password set. But when I restart my phone it will lock then after so many times i unlock my phone it won't lock then i would have to restart it again. I'v been doing this ever since late november early december and now its january 2015. I looked at all my setting and everything was normal...

Another thing with my phone....sometimes i don't receive text messages when they are sent. I would sometimes get them half hour to an hour later. For example, If someone send me a text at 5:22 but i actually receive the text at 6:30 but says I text was sent to me a 5:22.
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Jordan Papahadzis

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Posted 3 years ago

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Khaleila

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Hey Jordan,

You would need to do a factory reset but first you'll need to make sure that your phone is backed up. Hope this helps.

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