Samsung Galaxy S7 shipped back before receiving it

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I pre-ordered the galaxy s7 edge and it was going fine until suddenly Canada Post sent me a notice saying it had been shipped back to koodo because of an incomplete address? I went back and checked everything and my address was complete on all forms. I've called and emailed and there's been no response so I really don't know what's going to happen next. 
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Komal Shahzad

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Posted 2 years ago

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David, Mobile Master

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Interesting they could send you a notice, but not the package!


I'd call the Webstore again, and confirm your address, so they can resend it to you with an address Canada Post likes!  You may wish to use the address on the notice they sent you. If you can go to the local post office and speak to the Postmaster, you might also get a clear answer of the reason for the return. Take a copy of the forms you completed.
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Komal Shahzad

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I called again and they had the right address on file, but they said I have cancel the whole thing and re-order the phone. It's frustrating because now I can't get the VR headset which is why I pre-ordered. 

I actually did go to the Postmaster yesterday and all they said was it had been sent back even though my address in their system was correct. It's just really really frustrating now. 
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Erwin

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I understand how you feel, I am under the same situation. I won't be able to keep the VR because I would have to re-order the entire thing again because they had the wrong email address on file and I guess I ordered the S7 rather than the S7 edge.

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