Samsung Galaxy S7 edge Pre-order issues

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  • Updated 2 years ago
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Pre-ordered the Samsung Galaxy S7 edge but I did not get any receipts emailed for my payment and neither is there any way to track my order. Any clue how I could track my order?
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Farhan Hafiz

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Posted 2 years ago

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Bernard, Official Rep

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Did you check if by any chance it may have "fallen" into your junk folder?
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Farhan Hafiz

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Yes, I have checked all the folders. I have not received any confirmation as of yet.

Thanks
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Rostam

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Hi Farhan, can you please send us your email address to webstore@koodomobile.com. We will send your confirmation.

Thanks very much.
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Rodemar Rodriguez

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Hi Rostam I encountered the same problem as Farhan. I'm wondering where can I find all of the tracking and  receipts?
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Farhan Hafiz

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Hi Rostam,

Here is my email again - "farhanhafiz612@gmail.com" I have not received any confirmation yet. 
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Rostam

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Hi Farhan, I have notified the admins. They will send you the confirmation first on Monday morning. Thank you.
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Farhan Hafiz

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Rostam

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@Rodemar: can you please send us your email address to webstore@koodomobile.com so that we can send your order info? Thanks
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Rodemar Rodriguez

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@Rostam I've sent an email already. Btw, can you track my order if I provide the order number?
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Farhan Hafiz

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Thanks Rostam. Much appreciated. Hope this solves it.
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Rostam

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Hi Farhan, Can you tell me if this is the email address you used? farhanhafiz612@gmail.com
We are unable to locate this in our system?

Did you use another email address?

Is there another firstname?
(Edited)
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Rostam

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Got it. it does help. Will forward the order confirmation right now.
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Farhan Hafiz

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Awesome! Can you tell me why it was not sent before.
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Rostam

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It was not sent as we reading part of the profile where is no email registered. We are fixing this issue in the coming weeks.
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Farhan Hafiz

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Just let me know when you send me the email receipt then I can confirm that I received it.
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Farhan Hafiz

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Got it!! Thank you again Rostam.
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Kev

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hello I've preordered the s7 edge since Feb 24. still no email
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Melissa, Employee

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Hey Kev! Did you check your junk mail? If it's still not there, please send us an email on this secure link http://koo.do/11eMLdy (choose "social media" as a category) and include your order number. Thank you!

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