Samsung galaxy S6

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  • Updated 9 months ago
Cell Phone Reception
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Stephen Ridsdale

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Posted 9 months ago

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Robert, Mobile Master

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Usually a restart solves most of your problems
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Stephen Ridsdale

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lmao, first thing I did...
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Stephen Ridsdale

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Anyone else having reception issues with this phone? I live in a fairly open neighborhood but near an escarpment. Went from Iphone 4 to Samsung and get NO reception in the basement ( with above ground windows ) and often no reception in the upstairs of the house. With the iPhone this was never an issue. My phone won't even ring in the basement !!! Piece of crap.This, of course, is none acceptable and I am very close to getting rid of the Android and heading back to Apple, which I really do not want to do. I am not a fan of how Apple restricts to how you can mostly only change whatever options Apple feels they think you need, very few 3rd party apps. 
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Dennis, Mobile Master

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Reception is always a tricky issue to solve.
If you put your sim back into your iphone, does reception improve (ruling out a recent event that may have reduced reception in the are)?
If there is a cellphone case does it impact the reception?
If reception is strong outside of your home on both the Samsung and iphone, you would expect it to be similar in the house too.  So if the phone is purchased within 15 days, can return it or exchange it if you believe it is a hardware defect.
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Stephen Ridsdale

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Ok will try these option,however, by taking away LTE would it not only give me 3G access and not 4G ?
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Goran, Mobile Master

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That's right. I think the purpose is to see if you'd get better reception this way. Also 3G is still pretty quick. It won't feel as instant but you'll still have very usable experience.
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titaniumtux

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Depending on how much time you spend in your basement, a wireless booster for $500-1000 may be a worthy investment...that's if you need consistent and reliable LTE in your basement. I figure for data you probably have wifi in your basement, so if the 3G connection allow calls and sms in your basement, that's probably the best option for now.
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Dennis, Mobile Master

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I think if the phone doesnt ring, then 3G only would not be successful either.  But it is worth a try
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rikkster, Mobile Master

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@Stephen, 3G and 4G operate on the 850 MHz and 1900 MHz bandwidths. 4G LTE operates on 1700/2100 MHz (AWS). When I enable data in WCDMA Only mode, I see a 4G logo. The S6 is capable of WCDMA Only, select this instead. Selecting WCDMA/GSM (auto connect) will prompt the phone to scan for a non-existent network, (2G GSM).

(Edited)
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Stephen Ridsdale

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Don't think I've ever seen the symbol 4g
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Stephen Ridsdale

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Wcdma only turns everything off
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rikkster, Mobile Master

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I'm not sure what you mean by "WCDMA Only turns everything off", Stephen. I've used this method on phones from as far back as the Galaxy S2x to as recent as my Galaxy S7, without issue. The S6 should not be any different. The pic above is a screenshot from my S7 with mobile data enabled - demonstrating that WCDMA Only is capable of 4G.

Try resetting the phones' network settings. Go to: Settings, scroll down to and select General management - tap Reset. Tap Reset network settings. Follow the prompts to reset your phones' network settings. This procedure resets the network mode to its default setting (LTE/WCDMA/GSM) and will re-enable mobile data.

Test your S6 in this mode first. If you're seeing three or four bars of signal strength, you should be able to place and receive calls. If you're seeing only one bar of signal strength or nothing at all, try enabling WCDMA Only to see if signal strength improves. Keep us posted.
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Dennis, Mobile Master

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If you use Talk or Text you are using WCDMA