Samsung galaxy s5 Neo

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  • Updated 1 year ago
I just got new phone, Samsung galaxy S5 Neo with SIM card and it has to be activated I just sent my id's though fax, when is it going to be activated?
Photo of Lizanne PuNn Kalluak

Posted 1 year ago

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Mayumi, Mobile Master

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Did you order your phone through online store and you just received it?
If so, you should've received an Email about how to activate your SIM.
Also, there should be a card/letter i the box that explain how to activate it.
I have got my phone at the store
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Mayumi, Mobile Master

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Oh.  Then, they didn't activate it for you at a store?
Also, who told you send your ID through fax? ... and for what purpose?

Can you use your phone?
Do you mean "activate" as register for self serve?
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Very strange to send your ID's through fax. Were you advised of this at the kiosk? Were you trying to activate a plan outside of the province where the Koodo store is located? Are you around the age of 18/19? Just trying to think of possible reasons why they'd want to see your ID via fax.