Samsung Galaxy S4 not making calls?

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  • Updated 3 years ago
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I have had my Samsung Galaxy S4 for two months now and I have already had to send it away and get a replacement phone because of an internal issue.  Now, my phone is not able to accurately make phone calls.  For example, if I dial out, it will dial and go through but I cannot hear anything at all.  I have tried taking out my battery/SIM card and restarting my phone but nothing seems to be working.  Also, when I am receiving a call, the same thing happens... it comes through but I cannot hear anything.
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  • Annoyed

Posted 3 years ago

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Nabil, Employee

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Hi HC,

Definitely strange! You should visit a Koodo store and let a rep have a look at it. If necessary call us from the store and we will find a solution for you! You can find the closest store on this link:

Thank you!

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