samsung galaxy s4 battery totally drains overnight...........

  • 1
  • Question
  • Updated 3 years ago
  • Answered
My phone is a week old was working great............did the upgrade 2 days ago and since then it totally drains overnight..............says 80% battery at night but by morning it;s totally dead 
Photo of Liz L

Liz L

  • 80 Points 75 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Ahmad

Ahmad

  • 96,102 Points 50k badge 2x thumb
That's most definitely not how the phone/battery should be behaving. First I would try factory resetting my phone and see if it still happens after that. If it does and since it's a week old, I would go back to your original point of purchase and exchange it for another unit as there seems to be something wrong with yours. Do this before you reach 15 days from purchase and you get another unit, do it after and you have to send the phone in for warranty repair.
Photo of Liz L

Liz L

  • 80 Points 75 badge 2x thumb
How do I do a factory reset?
Photo of Robert

Robert, Mobile Master

  • 103,372 Points 100k badge 2x thumb
Photo of Anna N

Anna N

  • 246 Points 100 badge 2x thumb
I would try to clear the cache 1st and see if it helps, as a factory reset will get rid of all your data. Here's how to do that:http://www.androidpit.com/forum/60858...
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 199,438 Points 100k badge 2x thumb
Also make sure to update Google services to the newest version in the PlayStore.

This conversation is no longer open for comments or replies.