samsung galaxy s4 battery totally drains overnight...........

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  • Updated 3 years ago
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My phone is a week old was working great............did the upgrade 2 days ago and since then it totally drains overnight..............says 80% battery at night but by morning it;s totally dead 
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Liz L

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Posted 3 years ago

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That's most definitely not how the phone/battery should be behaving. First I would try factory resetting my phone and see if it still happens after that. If it does and since it's a week old, I would go back to your original point of purchase and exchange it for another unit as there seems to be something wrong with yours. Do this before you reach 15 days from purchase and you get another unit, do it after and you have to send the phone in for warranty repair.
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Liz L

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How do I do a factory reset?
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Robert, Mobile Master

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Anna N

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I would try to clear the cache 1st and see if it helps, as a factory reset will get rid of all your data. Here's how to do that:
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Paul Deschamps, Mobile Master

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Also make sure to update Google services to the newest version in the PlayStore.

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