Samsung Galaxy S III not booting after factory reset (com.android.settings has stopped)

  • 1
  • Question
  • Updated 2 years ago
  • Answered
My wife's Galaxy S III (SGH-I747M KDO) has been acting up over the past few weeks / months. When I sat down to find a solution I discovered that the settings app no longer existed on the phone! I looked around for a solution and discovered that the issue may have been from an OTA update:
https://www.androidpit.com/forum/580220/samsung-galaxy-s3-can-t-find-settings-after-upgrading-to-jel...

At this point I decided to do a factory reset. Big mistake! Now the phone boots with a black screen and the message "Unfortunately, com.android.settings has stopped". It does not get past this point. I wish I would have read the following post first:
https://www.reddit.com/r/AndroidQuestions/comments/3ipf49/unfortunately_settings_has_stopped_after_f...

I am thinking about taking the phone into a koodo store to see if the guys there can reflash it. Does anyone else have any experience with this?
Photo of Michael

Michael

  • 182 Points 100 badge 2x thumb

Posted 2 years ago

  • 1
Photo of rikkster

rikkster, Mobile Master

  • 67,104 Points 50k badge 2x thumb
Hi Michael,

As long as the phone has remained stock, (no custom ROM's or custom recoveries), you should be able to 're-flash' the S3's factory firmware image without issue. SamMobile is a site that caters to Samsung firmware images. Download the latest image available to your computer. Next, you'll need Odin, Samsung's firmware flashing utility. On the firmware download page, scroll down to 'Instructions' and click 'Download Odin v3.10.7'.

The instructions tell you how to set up your phone to receive the firmware file and how to set up Odin to communicate with your phone. Koodo reps will not flash firmware to your phone and the S3 will instead get sent off for repair which could be very costly. This method is free of charge.

Make sure the S3's battery is charged to at least 80% or better before you begin. I should mention, this process will wipe the contents of your phone, though files on your microSD card, (if installed), will remain intact. Keep us posted.

SamMobile firmware
http://www.sammobile.com/firmwares/da...
(Edited)
Photo of Michael

Michael

  • 182 Points 100 badge 2x thumb
Hey, thanks a lot for that @rikkster! Do you know of a similar tool to Odin for OS X? I've come across Heimdall - any experience with it?
Photo of rikkster

rikkster, Mobile Master

  • 67,104 Points 50k badge 2x thumb
You're welcome Michael. Unfortunately, I've had zero experience with Heimdall and I'm not familiar with OS X or how to get Heimdall to work with that platform, sorry.
Photo of Michael

Michael

  • 182 Points 100 badge 2x thumb
OK, thanks. Have a hit a blocker even before trying Heimdall or Odin: I'm not able to boot into Download/Odin mode. I've tried pressing: vol-down + home + power but it only goes into normal boot sequence. Read somewhere that "developer mode"needs to be enabled in settings, but this is not possible. Any thoughts?
Photo of rikkster

rikkster, Mobile Master

  • 67,104 Points 50k badge 2x thumb
Developer mode does not need to be enabled to access download/Odin mode. At this stage, the S3 should not be connected to your computer. One trick I've learned is to hold in the button combination as mentioned, but when the phone vibrates, quickly release the power button only. The download/Odin mode screen should now appear.
Photo of Michael

Michael

  • 182 Points 100 badge 2x thumb
That worked! Needed to be really quick with the release. I gave Heimdall a try but it didn't work for me. In the end I used an old Vista laptop that I needed to resurrect. Flash worked and all is great now!

@rikkster, thanks so much for your philanthropy! You are a legend.
Photo of rikkster

rikkster, Mobile Master

  • 67,104 Points 50k badge 2x thumb
Very good to hear Michael and you're welcome!

This conversation is no longer open for comments or replies.