SAMSUNG GALAXY GRAND PRIME , ISSUES WITH HARD RESET!

  • 1
  • Question
  • Updated 2 years ago
  • Answered
SM-G530W
8GB

I need help getting my email for google to accept on my grand prime.

best way to tell you what happened it froze on boot screen
should I take it back or is their a way to by the google cause my password and
email are correct..

Thanks !
Photo of Daniel MACMURTRY

Daniel MACMURTRY

  • 80 Points 75 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Ivan

Ivan, Mobile Master

  • 96,382 Points 50k badge 2x thumb
I don't follow. Is there a problem with your phone or with your Google account?
Photo of Daniel MACMURTRY

Daniel MACMURTRY

  • 80 Points 75 badge 2x thumb
email an password work.
my GP froze a day ago
walmart employee hard reset it at the mobile centre
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,968 Points 100k badge 2x thumb
So your GP won't boot? Is that correct?
Photo of Goran

Goran, Mobile Master

  • 90,544 Points 50k badge 2x thumb
Honestly? Take it back and get a moto G for the same price with better performance and specs. It'll probably work properly too. If you want to keep it, can you explain in some more detail please? So it froze, a walmart employee hard reset it, fixing it, and now the phone won't accept your google account even though you put in the correct username and password?

This conversation is no longer open for comments or replies.