Samsung Galaxy Ace2 Wifi Trouble

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

Wifi will not work on phone.
The problem is not the internet connection itself.
The phone's wifi center literally will not even turn on.
On this phone, you need to "turn on" wifi. The phone will no longer allow me to do even that.
I took the phone into the store and they said to try a factory reset, but when I did that it still didn't work.
Any other solutions?
Photo of Heather Dawn Baglole

Heather Dawn Baglole

  • 102 Points 100 badge 2x thumb
  • confused

Posted 4 years ago

  • 1
Photo of Tayeb A

Tayeb A, Employee

  • 18,208 Points 10k badge 2x thumb
Hey Heather,

I suggest to call 1-866-995-6636 free of charge from a land line and press 6 to reach our Technical Support.

Our hours of operation are:
Monday – Friday: 9am - 9pm
Saturday & Sunday: 9am - 7pm

A Representative will guide you through the troubleshooting steps.

We look forward to assisting you!

If you see a good answer, give it a star.
Photo of rikkster

rikkster, Mobile Master

  • 68,252 Points 50k badge 2x thumb
Hi Heather,

You may have to perform a more in-depth factory reset using the phones' built-in Android System Recovery. I've provided a video below that goes through the steps to get you to the Android System Recovery. I want you to get to the menu only and not go any further because there's one additional step not covered in the video.

At the Android System Recovery menu, scroll down to 'wipe cache partition' using the Volume Down button. Select 'wipe cache partition' using the Power button, then scroll down using the Volume Down button and select 'yes' using the Power button. The phone will automatically revert back to the initial Android System Recovery menu and you can complete the 'wipe data/factory reset' as described in the video.

My other suggestion, if you're not interested in going through all of this technical stuff or if the above method fails to yield positive results, perhaps take a look at some of Koodo's offerings. The Ace 2x is an older device and there are newer devices that are a lot more reliable, affordable and Wi-Fi works right out of the box. I have both devices mentioned below and I would recommend either of them.

Moto G - Android

Nokia Lumia 635 - WindowsPhone

This conversation is no longer open for comments or replies.