Samsung Galaxy 5 phone unusable since updating to Lollipop

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I've updated to Lollipop on my Samsung Galaxy 5, and now my phone is basically unusable because of incessant "check battery cover messages". The message interrupts running apps and functions so that I can't even get through entering an 10-digit number on my phone keypad, can't play a game, loose my keyboards 4-5 times while writing a simple text message, etc.

The only way to get rid of these messages is by removing the SIM card, which is obviously not a workable solution. I've tried following recommendations that I found online, but nothing worked. It is incredibly frustrating, and I am now deeply regretting going with Koodo where I can't get tech support for this (the list of "paying" services doesn't even include troubleshooting?!)

Can anyone in this community help?
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Posted 3 years ago

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Sophia, Mobile Master

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Oooooooooohhh I thought I was the only one!! I have that exact same problem!

I also have a problem that if I use the camera, whatever I do next... it always switches back to the camera after I switch the screen back on. Extremely irritating...

Sorry can't really help you Lysanne but I'm hoping someone will come up with a magic answer here :)
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I don't have the camera problem so maybe that's a separate issue? Anyhow, yes I'm hoping for a magic answer too...
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Tayeb A, Employee

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Hey Lee,

You can give us a call at 1-866-995-6636 airtime free from a landline and press 6 to reach Tech Support.

Our hours of operation are:
Monday – Friday: 9am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm

A Representative will guide you through the troubleshooting steps.

We look forward to assisting you!

If you see a good answer, give it a star.
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Hi Tayeb, I certainly will - but I don't understand why it's so hard to get tech support info on the Koodo website. This whole thing has made me loose so much time...
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rikkster, Mobile Master

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Have you tried factory resetting your S5? I realize it's not something one does or thinks of after an OS upgrade, but it seems to work for a number of Android devices out there. One thing to keep in mind is that the factory reset will wipe your phone, so backup anything you want to keep.

1. Turn the Galaxy S5 off.

2. Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.

3. Now use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.

4. Use Volume down again to highlight Yes – delete all user data and press Power to select it.

5. Wait until you see the reboot system now option and then use the Power button to select it.

6. When the S5 restarts it should be completely wiped and ready to set up again.

Let us know if you see an improvement in performance.
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Hi rikkster,

I followed your advice. Everything was fine for a bit over 12 hours, and now the messages are acting up again. So not a long-term solution.
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rikkster, Mobile Master

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Hi Lee,

As a last resort and if you want to restore functionality to your S5, the only other option I can suggest is to revert back to KitKat. Head over to SamMobile, you may have to register first in order to download the firmware, both registration and the firmware download is free.


Enter the model number of your device: SM-G900W8 to search for the firmware and choose the most recent version of KitKat dated 2015-03-04 under the heading (Canada) Koodo Mobile. To filter the search results, click on the dropdown box labelled 'Select Country' and select Canada (Koodo Mobile) KDO.

The firmware is downloaded to your computer and a utility known as Odin is used to write or 'flash' the firmware to your device. The Odin utility must also be downloaded and installed on your computer. Once you click on the appropriate firmware package, you will be taken to the the download page. Scroll down a bit until you see 'Instructions' and click on the link: Download Odin v3.10.6.

You'll need your S5, the supplied USB cable and as already mentioned, a computer. The instructions outline the steps you will need to take in order to install the firmware via Odin and how to put your phone in download mode. The whole process from start to finish, should take less than an hour. If you run into problems or this fixes the issue, let us know either way.

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