Samsung Ace 2 keeps shutting down. Full power

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

Samsung Ace 2 keeps shutting down with full power. This is happening while listening to audio books using Overdrive. Anyone have a fix?
Photo of Charlene MacFarlane

Charlene MacFarlane

  • 112 Points 100 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Tayeb A

Tayeb A, Employee

  • 18,208 Points 10k badge 2x thumb
Hey Charlene,

This probably happens due to a lack of memory; you can reset your phone to factory settings as this should help you fix some of the issues you’re experiencing.

You can give us a call at 1-866-995-6636 free of charge from a landline and press 6 to reach our Technical Support. A Representative will be able to assist you with that.

We look forward to assisting you Charlene!

********************************************
If you see a good answer, give it a star.

This conversation is no longer open for comments or replies.