safe mode displayed

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  • Updated 5 years ago
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My smart phone if displaying "safe mode". What should I do about it? Is it safe to use or do I have a virus?
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SHarding

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Posted 5 years ago

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rikkster, Mobile Master

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We need to know what phone you have, make and model for starters and if you can describe how the device entered safe mode. My first guess is that it's a Blackberry, my second, an Android device.

We'll start with BlackBerry. If you've recently downloaded an app or theme, safe mode will allow you to go in and delete problematic apps or themes. After deleting the app or theme, restart your device and see if the message appears again, if it does, remove the next most recent app or theme until the "safe mode" message no longer appears.

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SHarding

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I have an Galaxy Ace from Samsung. I tried to download an attachment from an email. I have deleted the emails but the safe mode is still on. I turned on the wifi when the download was taking to long. This is when it happened. The email was a pictured captured by a phone and sent to me from the contacts computer. Do I have a virus? Also I put an app on my tablet which is also connected to my computer by wifi.
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Paul Deschamps, Mobile Master

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just cycle your phone, like turn it off and back on. when you turn it on don't keep holding the power button down or it will enter safe mode. That's all that is doesn't mean yo have a virus or anything.
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rikkster, Mobile Master

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Try this...

1. Turn off the phone by pressing and holding the Power button for about 5 seconds.

2. Remove the battery. Wait for 30 seconds.

3. Re-install the battery.

4. Turn on your Ace and Safe Mode should no longer appear and your Ace will now be in Standard (normal) mode.

I don't believe you have a virus, but you can always download a virus checking/mobile security app, to be certain.

Mobile Security Apps:

https://play.google.com/store/search?...
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rikkster, Mobile Master

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Kid, the Ace enters Safe Mode by holding the Menu soft-key while pressing and holding the Power button, not by holding the Power button alone. The reason for the battery pull is to ensure residual memory gets wiped.
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Paul Deschamps, Mobile Master

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oh okay, on the Nexus S it's entered from just continuously holding down the Power button while it's turning on. I thought it would be the same for the Galaxy Ace since they're made by the same company in the same time frame. my bad then.
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rikkster, Mobile Master

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no problem, it's why I keep a small stockpile of older devices nearby :)
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SHarding

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It's all good. I went to my point of sale for this phone and all he did was pull the battery and sim card. Put it back together and turned it back on. It's back to normal and I lost nothing in the memory. Thanks for all the reply's though. Appreciate it.

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