Sad-anxious-confused-Frustrated

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  • Updated 6 months ago
I am with koodo from last 3 years. On January 15 2018 at 11 am. My call was transferred to loyality department regarding my data issue but the lady who was talking to me in loyality department she dont know how to talk with customer. I dont think so she ever get training to handle customer. She was so rude. She was behaving like she was doing some favours on me, she was arrogant , rude, disrespectful. She said we dont have anything for you if you want to go somewhere else you can...So i am disappointed. and i think we need to move on other cellular provider.
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Deep Mander

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  • Sad, anxious ,confused, Frustrated

Posted 6 months ago

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Paul Deschamps, Mobile Master

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Hi Deep, we're you tryin to get a plan that your not eligible for and she said she can't do anything for you?
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Deep Mander

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She was so rude with me. Nobody talk to me like that before. I was stuck somewhere and i dnt know where my all the data gone.She was failed to tell me about my data and after that whats the use of to stay with 1 company from long time ,if u cant help the customer. Might be you guys dont care anymore of your customer.
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Paul Deschamps, Mobile Master

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Sorry you had to deal with that it's not something Koodo customer care is know for and doesn't represent the majority of customer service agents.
If you explain what the issue is exactly perhaps we may be able to help you out here.
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David, Mobile Master

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You should not have been transferred to the Loyalty department if your issue was a technical one of missing data. Were you speaking to a different CSR first, and then transferred to her?
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Deep Mander

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I dont know i called to customer care and the lady she transferred me to loyalty department.
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Deep Mander

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I am travelling a-lot in canada. My business is regarding travelling. So thats why i need lots of data. Last month i got 7 gb data. On 14 of jan on sunday i do have 3 gb data left. and that day i was at  home and my LTE data was off that day coz i was using Wifi. Then Suddenly 7.31 pm i got msg your 90 % data is done and Then suddenly after 2 minutes i got message that your 100% data is done. ANd customer care was unable to return my data back. and even  they wasnt know that where my all the data gone.
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Goran, Mobile Master

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Yeah that's an obscenely high amount of data for google maps to have used in a month. You'd practically have had to download off line maps for half the country to take up that much.
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David, Mobile Master

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Why are you using online maps? Get an app which stores maps on your device, and reduce your consumption on that task to zero.
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Deep Mander

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@Goran i think u never use google map in your life. Because i am using google map from long time and google map never eats much data
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Goran, Mobile Master

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I think that you misunderstood me. I was saying that for google maps that would be a lot of data since it normally doesn't use that much at all.
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Deep Mander

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ooh Yes Goran. Thats why i am confused. I am using my data only for google maps and in few days my all the data finished. and now i dont know what to do..
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Deep Mander

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@Timo can you please tell me then whats the ability koodo have?? Just to charge the guest and put them in trouble. When they need data and when they are on road. MY all the friends are getting 10 gb data in $60. THen why not me?
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Timo Tuokkola, Mobile Master

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To get the 10 gb $60 plan you would have had to call in while it was being offered . The data was used. Your phone confirms it. They may, at their discretion, offer a credit towards the purchase of additional data, but they don't have a magic button that will cause the data to have not been used.
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Deep Mander

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First tell me who are you? are you working with koodo? If yes then can you please explain to me in afternoon i do have 3 gb data and my lte was off and in 3 hours where my all the data gone??????? 
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Dinh, Mobile Master

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Hi Deep,
The notification of the data could be off, they might not be synchronized precisely with your actual data usage. A message could be delayed due to different issues. Although you could claim Koodo notification was off and confusing but it is not enough to come to a conclusion that they stole your data.

Could you go into your data usage and post the data usage several hours before the moment of Koodo text notifications? (Hide all the personal information pls).
(Edited)
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David, Mobile Master

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He's Timo Tuokkola. He's a Mobile Master, which just means he's a customer who has been offering support to other customers to be recognized for the effort he has put in to helping others.

If you post the appropriate pages of your detailed PDF bill as Azure has suggested, the folks here can possibly help you interpret the bill.

I can think of lots of ways 3 GB of data could be consumed in half a day. However, your phone will have the most accurate information as to how data was consumed, while your bill can only tell you how much and when it was consumed.