S8 broken lcd

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  • Updated 2 days ago
Hi! I got my phone plan last end of june, and now the lcd is broken, does it still have warranty or not? How much usually it costs if its not covered in warranty??
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Ixe

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Posted 3 days ago

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Dennis, Mobile Master

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How did it break? Is there any physical damage visible on the device?
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Dinh, Mobile Master

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Sleeping on it is a normal wear and tear behavior (as long as there was no extra visible damage like crackscreen)... It should be okay with warranty.
(Edited)
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Curtis Hielema

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Crushing damage is not normal wear and tear. Physical damage is not going to be covered under standard warranty.
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Dinh, Mobile Master

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It is not crushing please....Your body pressure on the screen might be lower compared to the pressure of the finger. From the picture, there seems to be no crack to the screen.
"Physical damage includes, but is not limited to: liquid spills, cracks, and scratches to the screen, bezel, and accessories" https://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?from_osc=&homeid=70...;
(Edited)
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Allan, Mobile Master

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At the end of the day phones aren't likely to randomly do that.
"The warranty is invalidated if the defect is caused (howsoever) by misuse, neglect, and tampering or incorrect adjustment." - https://www.samsung.com/ca/support/warranty/

But yea, we will leave it up to Samsung.
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Dinh, Mobile Master

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Well, this is the video of samsung about its quality assurance, bend test is there https://www.youtube.com/watch?v=RzCsBxqmmys

Here is oneplus quality https://www.youtube.com/watch?v=ES-s9KQrUTY

I  got a bleeding screen with iphone 4, Apple replaced it with one that had a different issue of touch on the screen. I changed it the same day. Things like that do happen.

I would contact Samsung directly if Koodo denies Warranty repair for that phone. A good and quality manufacturer should stand behind the product.

Here is one topic from AT&T, a customer complained about a Samsung screen after 3 weeks and was charged $100 with the insurance plan. The customer didn't know the reason and the phone was in a good condition. AT&T seemed to take advantage of customer there. Samsung needs to do better than that... it is just one example of a bad screen. https://forums.att.com/t5/Android/Why-is-this-not-covered-under-warranty/td-p/4337187
(Edited)
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Ixe

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rikkster, Mobile Master

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Here's an excerpt from Koodo's warranty and repair policy web page.

Warranty mobile phone repair (more than 15 days after purchase).

Note:

If your phone has the following damage, or any physical damage, it won’t be covered under warranty, and will be returned to you without an exchange: Liquid or heat damage, dents, or cracks on the handset body or screen, cracked or bleeding LCD display, damaged keyboard or keys, damaged headset or charging posts, multiple scratches or heavy scratching on the display or touch areas.

https://www.koodomobile.com/help/warranty-and-repair-policy